Patricia Lafond
Grovebay Hospitality Concessions
Cranston,RI
2026
years of professional experience
Dynamic barista with a proven track record at Grovebay Hospitality Concessions, excelling in time management and customer service. Recognized for enhancing customer loyalty through attentive service and efficient beverage preparation. A dedicated team player, skilled in inventory management and fostering a welcoming atmosphere, ensuring a memorable experience for patrons.
Work History
Barista
1 Year 5 Months- Prepared high-quality beverages using espresso machines and brewing equipment.
- Provided excellent customer service by understanding and anticipating customer needs.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in training new staff members on beverage preparation and customer interaction techniques.
- Managed inventory levels for coffee beans and supplies to minimize waste and ensure availability.
- Handled cash register operations, accurately processing transactions and maintaining cash drawer integrity.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Bartender
16 Years 11 Months- Maintained cleanliness and organization of the bar area, adhering to health and safety regulations.
- Developed relationships with regular customers, fostering a welcoming atmosphere and loyalty.
- Implemented efficient drink-making techniques to reduce wait times during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business through excellent service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
- Prepared and served a variety of beverages to patrons, ensuring high-quality presentation and taste.
- Managed bar inventory, restocking supplies as needed to maintain efficient operations.
- Collaborated with kitchen staff to coordinate food and drink pairings for enhanced customer experience.
- Assisted in training new bartenders on standard operating procedures and cocktail recipes.
Education
- Accounting
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Timeline
Barista
Grovebay Hospitality Concessions
08.2024 - 01.2026Read More
Bartender
HMSHost
09.2007 - 08.2024Read More
Bartender
West Valley Inn
1987 - 01.2009Read More
Bryant College
from Accounting
Read More