Patricia LaLonde
Ithaca
Summary
Dedicated front desk assistant with exceptional customer service skills and a strong focus on operational efficiency. Proven ability to enhance guest experiences through effective problem-solving and attention to detail.
Overview
2026
2026
years of professional experience
Work History
Front Desk Assistant
Hampton Inn By Hilton
Ithaca
2010 - Current
- Greeted and assisted guests at the front desk with warm hospitality.
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest inquiries and resolved issues promptly and courteously.
- Coordinated room assignments and maintained accurate reservation records.
- Processed payments and ensured secure handling of financial transactions.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Utilized hotel management software to update guest information and bookings.
- Provided local area information and recommendations to enhance guest experiences.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Trained new employees on proper front desk operations and customer service techniques.
- Computed bills, collected payments and made change for guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained accurate records of guest accounts using computerized systems.
- Ensured that all security procedures were followed according to company policy.
- Processed reservations made via telephone, fax, email or online travel sites.
- Assisted guests with check-in and checkout procedures, including taking payments for room charges.
- Greeted customers upon arrival and provided appropriate information regarding hotel services.
- Verified identification and credit card information of guests prior to check-in.
- Responded promptly to emails from guests concerning their stay at the hotel.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Completed end-of-day reports outlining guest activity from previous day's shifts.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Transmitted and received messages using telephones or telephone switchboards.
- Assisted guests at check-in, providing information on various services within hotel.
- Verified customer credit to establish payment method for accommodations.
- Posted incidental charges to ledgers, manually or by using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Issued room keys and escort instructions to bellhops.
Business Manager
Mary Ellen Smoolca DPM
Ithaca
1997 - Current
- Managed daily operations and workflows within the medical practice.
- Implemented office policies to enhance efficiency and compliance regulations.
- Maintained financial records and processed billing for patient services.
- Prepared monthly financial statements for review by executive leadership team.
- Used variety of software packages to support sales functions.
- Addressed customer questions and concerns regarding products and services.
- Managed budgeting, forecasting, and financial analysis processes to ensure financial health.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Buget Analyst
Cornell University
Ithaca
1980 - 1998
- Analyzed budget proposals for various departments at a leading Ivy League institution.
- Reviewed and monitored departmental expenditures to ensure budget compliance.
- Collaborated with faculty to prepare funding requests and grant applications.
- Evaluated financial reports for accuracy and adherence to university policies.
- Determined and tracked budget expenses with accuracy and transparency.
- Maintained current knowledge of accounting principles and government regulations.
- Monitored compliance with approved budgets throughout the year.
- Analyzed budget reports to identify discrepancies and recommend corrective actions.
- Prepared detailed financial forecasts and projections for upcoming fiscal years.
- Reviewed financial documents such as contracts, invoices, requisitions. for accuracy and completeness.
- Prepared monthly variance reports comparing actual results against planned targets.
- Collaborated with department heads to develop annual operating budgets.
- Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
- Processed statistical files after month-end closing.
- Checked postings and documents for correctness, accuracy and proper coding.
Education
Bachelor of Science - Business Administration
St. John Fisher College
Rochester, NY05-1980
Associate of Science - Accounting
Tompkins Cortland Community College
Dryden, NY05-1978
High School Diploma -
Ithaca High School
Ithaca, NY06-1976
Skills
- Front desk operations
- Hotel management software
- Payment processing
- Reservation coordination
- Guest assistance
- Customer relationship management
Timeline
Front Desk Assistant
Hampton Inn By Hilton
2010 - Current
Business Manager
Mary Ellen Smoolca DPM
1997 - Current
Buget Analyst
Cornell University
1980 - 1998
Bachelor of Science - Business Administration
St. John Fisher College
Associate of Science - Accounting
Tompkins Cortland Community College
High School Diploma -
Ithaca High School