Patricia Lavigne
Crestwood
Summary
Compassionate Speech-Language Pathologist known for maintaining high productivity and efficiently completing tasks. Skilled in developing and implementing communication strategies, conducting speech and language screenings, and providing therapy sessions. Excel at interpersonal communication, empathy, and patience, ensuring effective interaction with clients of diverse backgrounds and needs.
Overview
24
24
years of professional experience
Work History
Clinique Consultant
Ulta
Louisville
08.2023 - Current
- Assisted customers to determine best product fit for their needs
- Stayed current on industry trends through ongoing professional development opportunities such as conferences, webinars, and networking
- Trained coworkers on product benefits and uses
- Built relationships with key stakeholders to foster trust and open communication.
- Tracked progress against established timelines, adjusting as needed to maintain momentum.
- Evaluated effectiveness of implemented solutions by monitoring key performance indicators KPIs.
- Utilized strong communication skills to establish rapport with clients while discussing their beauty needs and desires.
- Handled customer inquiries via phone regarding product availability or usage tips for online shoppers.
- Communicated inventory issues and concerns to management
- Collaborated with team members to meet sales goals and provide exceptional customer service during high-traffic times or promotional events.
- Greeted customers warmly upon arrival, creating welcoming atmosphere conducive to positive shopping experiences.
- Maintained clean and organized work environment by regularly sanitizing makeup stations and tools according to hygiene standards.
- Kept beauty counter clean and professional with regular restocking and wipe-downs.
- Participated in ongoing training sessions to stay current on industry trends, new products, and emerging makeup techniques.
- Handled customer and administrative paperwork for sales, damages and RTVs.
Prestige Beauty Advisor
Ulta
Louisville
05.2021 - 07.2023
- Determine and recommend products
- Participate in vendor events to meet and exceed sales goals
- Explain advantages of a variety of prestige products to assist customers in making product decisions
- Clean and organize prestige section of the store, including cash wrap area, cosmetic stations and shelves
- Participate in store and vendor training to elevate product knowledge an application techniques
- Train associates on prestige brand
- Respond to customer and store employee queries related to product and processes
Lancome Beauty Advisor/Counter Lead
Ulta
Louisville
10.2018 - 05.2021
- Determined and recommended individualized skin care and cosmetic products
- Led and Participated in vendor events to meet and exceed sales goals
- Explained advantages of a variety of prestige products to assist customers in making product decisions
- Cleaned and organized product counters, including cash wrap area, cosmetic stations and shelves
- Participated in store and vendor training to elevate product knowledge an application techniques
Beauty Advisor/Key Holder
Bare Minerals
Louisville
06.2017 - 10.2018
- Met and exceeded sales goals
- Determined and recommended skincare and cosmetic products and industry trends
- Able to multi-task and work with multiple customers
- Customer focused
- Worked with customers to educate them on individualized skin care and cosmetic products
- Taught customers application techniques for skin care and cosmetic products
- Greeted customers enthusiastically
- Cleaned and organized store
- Handled customer relations issues in a gracious manner according to company policies
- Educated customers about the brand to incite excitement about the product ingredients and benefits
Prestige Beauty Advisor
Ulta
Louisville
01.2016 - 06.2017
- Determined and recommended individualized skin care and cosmetic products
- Led and Participated in vendor events to meet and exceed sales goals
- Stocked and replenished inventory
- Explained advantages of a variety of prestige products to assist customers in making product decisions
- Cleaned and organized the store, including cash wrap area, cosmetic stations and shelves
- Participated in store and vendor training to elevate product knowledge an application techniques
Speech-Language Pathologist
Jefferson County Public Schools
10.2001 - 01.2015
- Developed individualized education plans
- Led and Participated in specialized training
- Developed individualized curriculum and materials
- Documented assessments and individual treatment
- Implemented evidence-based interventions to improve communication skills.
- Developed individualized education plans tailored to student needs and goals.
- Collaborated with teachers and parents to support student progress and development.
- Provided training and resources for staff on speech-language strategies and techniques.
- Monitored student progress through regular evaluations and assessments.
- Advocated for students' communication needs within the school community.
- Maintained detailed records of student performance and therapy sessions for compliance purposes.
- Collaborated with interdisciplinary team members to develop treatment strategies and goals for patients.
- Maintained detailed records of client visits including notes about session activities, interventions used.
- Provided direct therapy sessions using evidence-based practices to improve the communication of patients.
- Educated parents on strategies they can use at home to support their child's communication development.
- Assessed patient's language and speech production abilities including articulation, fluency, voice quality, and pragmatics.
- Analyzed results from diagnostic tests and wrote comprehensive reports summarizing findings.
- Participated in IEP meetings with school districts to ensure students receive necessary services according to their needs.
- Monitored progress of clients through data collection procedures on standardized assessments and informal measures.
- Utilized technology such as iPads or computer software programs during therapy sessions when appropriate.
Education
Master of Arts - Human Resources
Webster University
St. Louis, MOSkills
- Individualized teaching
- Student engagement
- Data collection
- Collaboration
- IEP implementation and progress tracking
- Cash Management
Timeline
Clinique Consultant
Ulta
08.2023 - Current
Prestige Beauty Advisor
Ulta
05.2021 - 07.2023
Lancome Beauty Advisor/Counter Lead
Ulta
10.2018 - 05.2021
Beauty Advisor/Key Holder
Bare Minerals
06.2017 - 10.2018
Prestige Beauty Advisor
Ulta
01.2016 - 06.2017
Speech-Language Pathologist
Jefferson County Public Schools
10.2001 - 01.2015
Master of Arts - Human Resources
Webster University