Patricia Lawrence
Rochester,US
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Support Specialist
Finger Lakes Regional Adult Education Network
08.2021 - Current
- Knowledge of adult education programs
- Boosted client Satisfaction by 10% by implementing efficient support for professional development, resulting in improved consultant retention and business growth
- Delivered 40% increase in user engagement on FL_RAEN website within 5 weeks, leading to heightened awareness of events and trainings
- Provided essential support enabling director of Finger Lakes RAEN and adult education programs to focus on strategic initiatives, leading to improved program outcomes
- Monitored program reports, catching anomalies, and alerting director, resulting in improved data quality and decision-making
- Streamlined document management system by creating Share Point library for 500+ RAEN documents, improving accessibility and reducing search time by 40%
- Interacted with vendors, contractors professional services personnel to receive orders, direct activities communicate instructions
- Conducted ongoing reviews of program financial systems to assess cost control measures
- Organized meetings and coordinated availability of conference rooms for participants.
Medical Records Acquisition and Intake Specialist
Aerotek Recruiting & Staffing Solutions, Cognisight, LLC
04.2021 - 08.2021
- Achieved 98% accuracy rate in obtaining diagnostic information, resulting in improved health insurance issuer’s ability to care for members and maximize revenue
- Achieved 20% reduction in medical records’ turnaround time and boosted provider satisfaction by implementing efficient outreach methods
- Streamlined acquisition of patient medical records by coordinating outreach efforts with providers, resulting in 25% increase in number of records obtained within required time frame for health insurance plans
- Manage confidential information by HIPPA to handle medical records and documents.
Library Media Manager: Health Office Assistant
Wheatland-Chili School District
09.2018 - 04.2021
- Expanded resource accessibility by 25% to accommodate diverse learning needs, as acknowledged by Media and Technology Advisory Committee
- Resolved technical issues for 100+ students, ensuring uninterrupted distance learning
- Boosted student satisfaction and academic performance
- Facilitated remote access to library resources, resulting in 30% increase in usage and enabling students to easily access educational materials form home or off-campus
- Enhanced Resource Variety, meeting 95% of diverse learning needs, through ongoing collection development collaboration
- Expanded on initial role to serve additional responsibilities as Health Office Assistant during COVID-19 Pandemic 9/2020-4/2021
- Developed process leading to 82% decrease in potential virus exposure by ensuring students completed health surveys prior to school attendance each day
- Identified and flagged areas of concern in completed surveys for prompt referral to school nurse, ensuring timely intervention and support for students.
Patient Access Representative
University of Rochester Medical Center
09.2017 - 09.2018
- Ensured accurate billing ICD 9/10 and medical record abstraction for 100+ patients, resulting in improved revenue cycle management and reduced billing errors
- Safeguarded confidentiality of private patient information by accurately verifying insurance coverage for 50+ patients daily, ensuring compliance with HIPAA regulations and fostering trust in organization
- Assessed incoming patients to prioritize treatment and maintain patient flow
- Served as liaison between management, clinical personnel, and community
- Helped low-income and indigent patients to enroll in financial assistance programs and complete documentation.
Education
Associate of Science - General Studies
05.2017
Associate of Science - Health Studies
12.2017
Skills
- Scheduling and calendar management
- Records Management Systems
- Problem-solving aptitude
- Confidentiality and Data Protection
- Research and Analytical Skills
- Customer relations and communications
- Technical Proficiency
- Multitasking and Time Management
- Strong work ethic and Organizational Skills
- Invoice Processing
- Event Coordination
- Project Management skills
- Document Management
- File Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Support Specialist - Finger Lakes Regional Adult Education Network
08.2021 - Current
Medical Records Acquisition and Intake Specialist - Aerotek Recruiting & Staffing Solutions, Cognisight, LLC
04.2021 - 08.2021
Library Media Manager: Health Office Assistant - Wheatland-Chili School District
09.2018 - 04.2021
Patient Access Representative - University of Rochester Medical Center
09.2017 - 09.2018
Monroe Community College - Associate of Science, General Studies
Monroe Community College - Associate of Science, Health Studies
Childcare Provider and Educator
Business Experience 1995-2014
For Nearly two decades, provided childcare and education in Henrietta, NY. Established strong relationships with families, creating an open dialogue about their child's progress and needs within the program. Promoted early literacy skills by incorporating storytime sessions into daily routines along with discussions about characters, plotlines, or themes from readings. Designed hands-on learning experiences to accommodate diverse learning styles to engage all students actively within lessons. Encouraged use of technology to support student learning.
Maintained detailed records of each child's progress, using data to inform future instruction and offer personalized support. Developed age-appropriate lesson plans tailored to individual learning needs, boosting overall comprehension and success.
Ensured compliance with all NYS Child Care Regulations by staying current on industry requirements and implementing necessary changes in operations. Participated in ongoing professional development opportunities to stay current on best practices in childcare education.
Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Professional Development
- Monroe 2-Orleans BOCES - Library Tech Camp (10/2018)
- Genesee Valley BOCES - DASA Training (12/2018)
- Universal Classes/On-line Tampa, FL - Administrative Assistant 101
- Universal Classes/On-line Tampa, FL - Writing Basics 101
- Universal Classes/On-line Tampa, FL - Business Budgeting 101
- Universal Classes/On-line Tampa, FL - Project Management 101
- Universal Classes/On-line Tampa, FL - Procurement Management
- Universal Classes/On-line Tampa, FL - How to Write a Grant
- Universal Classes/On-line Tampa, FL - Medical Terminology 101
- Universal Classes/On-line Tampa, FL - Introduction to Medical Billing
- Universal Classes/On-line Tampa, FL - Medical Terminology for Medical Coders
- Universal Classes/On-line Tampa, FL - HIPPA Compliance
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