Patricia Licano

See's Candies

San Bernardino, CA

04.2008 - Current

Maintained high standards of customer service throughout the store.
Oversaw the recruitment, training and development of new staff members.
Monitored staff performance and provided feedback and guidance as necessary.
Conducted regular stock takes to ensure accurate inventory records.
Enforced company policies regarding employee conduct, attendance, dress code.
Managed daily operations including opening and closing procedures, cash handling and banking activities.
Ensured compliance with all relevant health, safety and security regulations.
Scheduled staff shifts according to business needs.
Facilitated prompt resolution of customer problems and complaints.
Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated work to staff, setting priorities and goals.