Patricia Little
Tullahoma,TN
Summary
Experienced Manager and Keyholder with over 5 years of experience in leadership roles in retail environments. Successful manager of teams up to 5 years retail salespeople in large department stores. Fair and predictable leader with employee wellbeing as top priority. Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over Number years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
2
2
years of professional experience
Work History
Key Holder Leader
Shoe Department
08.2023 - Current
- Improved customer service by projecting friendly and knowledgeable attitude.
- Counted out cash drawers and balanced totals.
- Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Opened inventory boxes and restocked shelves.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
Customer Service Representative
Walmart
12.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
Education
Bible Light School
Tullahoma 05.1982
Skills
- Quality Assurance
- Team Leadership
- Managing Inventory Stock
- Time Management
- Customer Needs Assessments
- Good Communication Skills
Timeline
Key Holder Leader
Shoe Department
08.2023 - Current
Customer Service Representative
Walmart
12.2021 - 08.2023
Bible Light School
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