Patricia Longoria
Helotes,Texas
Summary
Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry. Highly motivated with desire to take on new challenges. Adept at working effectively unsupervised and mastering new skills.
Overview
1
1
year of professional experience
Work History
Monitoring Execution Analyst
Citibank
San Antonio, Texas
09.2023 - Current
- Worked with business to coordinate deliverable required for monitoring reviews for Retail Bank, ATM and Citishare.
- Maintained accurate records of all data collected during monitoring process.
- Create monitoring Excel templates for ATM and Citishare and upload to Quest to complete reviews.
- Prioritize and complete deliverable timely.
- Identified and resolved problems in a timely fashion following established guidelines.
- Utilized ARCM policy and procedures to create testing procedures and questions.
- Continue learning opportunities with regulations and policy procedures.
- Ensure all the required information within the procedure documents are captured and accurate by communicating with business partners.
- Identified opportunities for process improvements across the organization.
- Implemented strategies for automating processes.
- Updated MCA and Intake systems.
- Abel to conform to shifting priorities, demands and timeliness.
- Able to work as part of a team as well as independently.
Education
Some College (No Degree) - Criminal Justice
Austin Community College
Austin, TXSkills
- Documentation And Reporting
- Issue Identification and process improvements
- Root Cause Analysis
- Information Gathering
- Team Collaboration
- Data Research and Validation
- Excel
- Decision-Making
- Task Prioritization
- Self Motivation
Languages
Spanish
Limited
Affiliations
- Beginner in Gardening.
- Help with taking care of elderly parents.
- Citi Hispanic Latino Heritage Network.
- Habitat for Humanity volunteer
- Volunteer for Ballet Folklorico with granddaughter.
Accomplishments
- Citi Star Award
References
References available upon request.
Timeline
Monitoring Execution Analyst
Citibank
09.2023 - Current
Some College (No Degree) - Criminal Justice
Austin Community College
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