Patricia Lopez
Bloomington
Summary
Attentive and personable Professional Secretary with over 30 years of experience managing daily administrative support tasks and customer service duties for a variety of organizations. Adept at building and maintaining relationships with clients, employees, managers, and third-party organizations. Commended for cultivating positive work culture by cheerfully interacting with staff and customers. Fluent in both speaking and writing English and Spanish.
Overview
38
38
years of professional experience
Work History
Inbound Claims Specialist II
2-10 HBW
11.2021 - Current
- Processed insurance claims to ensure timely resolution of customer cases.
- Improved claim outcomes by analyzing documentation and identifying discrepancies.
- Performed leadership and supervision duties including providing information and guidance to team members as a floor coach.
- Aided and assisted in the training of new hires.
- Assured that service providers are properly authorized to perform work, thus reducing delays in service.
- Reviewed policy details for claim eligibility and compliance with guidelines.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns.
Secretary /Contractor Relations
Gennaro's Plumbing, Inc.
03.1999 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Created training protocol and mentored new accounting and senior staff on best practices and procedures.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Worked with and fostered positive business relations with a variety of home warranty companies including American Home Shield, First American, Old Republic, and more.
- Answered up to 100 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
Secretary
Packaging Corporation Of America
09.1990 - 12.1991
- Responded to phone calls and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Organized envelopes, postage and mail correspondence for staff and management.
- Maintaining postage meter and coordinating with delivery and courier services.
Police Administrative Aide
Downey Police Department
07.1987 - 12.1990
- Performed daily clerical duties, including typing and filing, and made sure that all tasks were completed on time.
- Answered phone and provided assistance to callers under supervision of watch commander.
- Provided bilingual aide to officers and citizens alike with fluent English and Spanish-speaking skills.
Education
High School Diploma -
Downey High School
Downey, CA06.1990
Skills
- Effective and Professional Bilingual Communication (Eng & Esp)
- Accounting Management Assessment
- Processing Checks and Invoices
- Document Recordkeeping
- Authorizing Claims and Work Orders
- Mediation
- Supervising
- Accounts Payable
- Discrepancy Reconciliation
- Relationship Building
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
Timeline
Inbound Claims Specialist II
2-10 HBW
11.2021 - Current
Secretary /Contractor Relations
Gennaro's Plumbing, Inc.
03.1999 - 09.2021
Secretary
Packaging Corporation Of America
09.1990 - 12.1991
Police Administrative Aide
Downey Police Department
07.1987 - 12.1990
High School Diploma -
Downey High School
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