Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Patricia Lucas

Patricia Lucas

Columbia,SC

Summary

Dynamic customer service professional with extensive experience at McDonald's, excelling in cash handling and issue resolution. Proven ability to enhance customer satisfaction through attentive service and effective communication. Recognized for maintaining high standards and fostering positive relationships, contributing to repeat business and a welcoming environment.

Overview

33
33
years of professional experience

Work History

Cashier/Food Service Handler

State Fair
10.2018 - 10.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

School Bus Driver

Ryder Corporation
09.1986 - 06.1990
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Cashier/Cook (McDonald's)

McDonald's Restaurant
06.1985 - 05.1988
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Toll Collector

Toll Priority
07.1985 - 07.1986
  • Achieved operational efficiency by adhering to established protocols for opening and closing the booth daily.
  • Mentored new employees as they navigated their roles, sharing valuable knowledge and tips for success in the toll collector position.
  • Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.
  • Monitored toll lane activity and generated operational reports.
  • Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
  • Fostered a positive work environment by maintaining an open line of communication with teammates and supervisors, addressing challenges as they arose.
  • Facilitated effective communication between drivers, dispatchers, and supervisors in case of emergencies or incidents at the toll plaza.

Education

CDL

Vocational Rehabilitation
03-1986

High School Diploma -

Grace Dodge Vocational
Bronx, NY
06-1985

Graduate Certificate - Word Processing

Royal Business School
Queens, NY
04-1985

Skills

  • Customer service
  • Cash handling
  • Customer service excellence
  • Attention to detail
  • Patience and empathy
  • Customer assistance
  • Work ethic and integrity
  • Issue resolution

Accomplishments

  • Achieved % of sales quote.
  • Completed manager training program.
  • Trained and mentored employees.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].

Timeline

Cashier/Food Service Handler

State Fair
10.2018 - 10.2018

School Bus Driver

Ryder Corporation
09.1986 - 06.1990

Toll Collector

Toll Priority
07.1985 - 07.1986

Cashier/Cook (McDonald's)

McDonald's Restaurant
06.1985 - 05.1988

CDL

Vocational Rehabilitation

High School Diploma -

Grace Dodge Vocational

Graduate Certificate - Word Processing

Royal Business School

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