Patricia Mack
Clermont
Summary
Compassionate Mental Health Tech with an understanding of empathy and proactive care. Several years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication, and social skills.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
House Parent
Integrity Care Homes
Auburndale
05.2026 - Current
- Provided guidance and mentorship to help foster independent living skills in youth ages 16-21.
- Supervised daily activities for children in residential care.
- Worked collaboratively with case managers, therapists and other professionals involved in caring for the children.
- Maintained accurate records of behavior and incidents in care logs.
Registered Behavior Technician (RBT)
ABA Centers of Orlando
Winter Park
06.2023 - 04.2026
- Monitored and recorded client progress, utilizing data collection methods to inform treatment plans.
- Assisted in implementing strategies to reduce problematic behaviors in home, community, and school settings.
- Supported client engagement by providing verbal prompts for participation. to encourage client participation in activities., physical guidance, or other forms of prompting when necessary.
- Provided verbal prompts and physical guidance to support client engagement.
Front Desk Agent/Housekeeper
Westgate Resorts
Orlando
04.2021 - 08.2023
- Managed check-in and check-out procedures efficiently for all guests.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Greeted guests warmly and provided information about amenities and services.
- Processed payments accurately using hotel management software systems.
Customer Service Representative
AllianceOne/CFX EPASS
Orlando
11.2017 - 01.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided product information to enhance customer understanding and satisfaction.
- Managed customer accounts using EPASS software for efficient service delivery.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Receptionist/Data Entry Clerk
Armstrong Air & Heating
Winter Garden
04.2015 - 02.2017
- Delivered exceptional customer service to internal and external customers, enhancing overall satisfaction.
- Managed daily calendars, scheduled client appointments, and organized office events to streamline operations.
- Coordinated and confirmed HVAC service appointments, ensuring timely and effective client service.
- Scheduled and confirmed appointments.
Education
Associate of Arts - Medical Assisting
Southern Technical College
Orlando, FL 03.2012 - 07.2014
General Education Degree
Morganfield, KYSkills
- Crisis intervention
- Progress monitoring
- Behavior intervention
- Case coordination
- Data collection
- Progress monitoring
- Client engagement
- Progress monitoring
Timeline
House Parent
Integrity Care Homes
05.2026 - Current
Registered Behavior Technician (RBT)
ABA Centers of Orlando
06.2023 - 04.2026
Front Desk Agent/Housekeeper
Westgate Resorts
04.2021 - 08.2023
Customer Service Representative
AllianceOne/CFX EPASS
11.2017 - 01.2023
Receptionist/Data Entry Clerk
Armstrong Air & Heating
04.2015 - 02.2017
Associate of Arts - Medical Assisting
Southern Technical College
03.2012 - 07.2014
General Education Degree