Job Search Status
Open to workDesired start date: Immediately
Open To Work
Patricia Magno
New Hartford,NY
Work Preference
Summary
Compassionate and versatile professional with proven skills in customer service, problem-solving, adaptability, attention to detail, and relationship building. Reliable individual with extensive experience in high-pressure environments. Proficient in multitasking and addressing customer needs effectively. Committed to ensuring positive experiences through empathy and effective communication.
Overview
41
41
years of professional experience
Work History
Nanny
Private Families
New Hartford, NY And Surrounding Areas
11.2016 - Current
- Implement engaging educational activities and outings, prioritizing child safety, and emotional well-being, while promoting independence and positive development and always maintaining open communication with parents regarding progress, milestones, and concerns.
Life Insurance Agent
AO Globe Life
Remote
12.2024 - 07.2025
- Conducted virtual client consultations via Zoom to evaluate needs and recommend tailored life, accident, and supplemental health insurance products.
- Developed customized insurance plans based on client needs and educated client on policy benefits, enrollment process, and coverage options, ensuring clear understanding and regulatory compliance, enhancing satisfaction and retention.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Participated in professional development opportunities such as training sessions and company meetings to stay informed on best practices within the life insurance industry.
- Completed continuing education courses and workshops to gain additional insurance industry knowledge.
Retail Sales Associate
The Olde Wicker Mill Gift Shoppe
New Hartford, NY
09.2020 - 05.2021
- Delivered customer-centric sales service by identifying individual needs and providing tailored recommendations, resulting in enhanced satisfaction and repeat business.
- Upheld high store standards and managed inventory levels to ensure optimal stock availability and minimize shortages.
- Processed transactions accurately using point-of-sale systems, enhancing customer experience.
Diagnostic Medical Sonographer
University Perinatal Associates and Ob/Gyn Specialists of the Palm Beaches
Wellington, FL/West Palm Beach, FL
06.2001 - 06.2002
- Conducted comprehensive ultrasound examinations to assist in prenatal diagnosis and monitoring.
- Ensured accuracy in imaging procedures by adhering to established protocols and best practices.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Optimized image quality through meticulous attention to detail and appropriate selection of transducers, settings, and display parameters.
- Promoted patient safety by adhering to infection control protocols and proper equipment usage guidelines.
- Upheld legal standards, HIPAA requirements and facility guidelines by obtaining written consent and securing patient information.
- Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making.
Senior Customer Service Representative
US Airways (formerly Piedmont Airlines, Formerly Empire Airlines)
Fort Lauderdale, FL
04.1985 - 06.2001
- Delivered outstanding service to a diverse, high-volume customer base in a demanding airline environment for over 15 years.
- Complied with airline policies, airport regulations, and security protocols while resolving complex issues under strict time constraints.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Education
Diagnostic Medical Ultrasound
Ultrasound Diagnostic School
Lauderdale Lakes, FL04-2001
Specialized Certificate - Word Processing
Utica School of Commerce
Utica, NY06-1984
Skills
- Licensed Insurance Sales and Client Education (Life, Accident, Health - NY, Active through 2027)
- Virtual Consultations and Remote Client Management and Sales
- Customer Service Excellence and Relationship Building
- Regulatory Compliance and Record-Keeping
- High-Pressure Multitasking and Organization
- Call Center Experience
- Time Management
- Empathy and Patience
- Problem-solving abilities
- Reliability
- Infant Care, Child Care, and Family Support
- Mentoring and Youth Guidance
Timeline
Life Insurance Agent
AO Globe Life
12.2024 - 07.2025
Retail Sales Associate
The Olde Wicker Mill Gift Shoppe
09.2020 - 05.2021
Nanny
Private Families
11.2016 - Current
Diagnostic Medical Sonographer
University Perinatal Associates and Ob/Gyn Specialists of the Palm Beaches
06.2001 - 06.2002
Senior Customer Service Representative
US Airways (formerly Piedmont Airlines, Formerly Empire Airlines)
04.1985 - 06.2001
Diagnostic Medical Ultrasound
Ultrasound Diagnostic School
Specialized Certificate - Word Processing
Utica School of Commerce