Patricia McKnight
Clarksboro,NJ
Summary
I have 10 plus years experience in employee benefits and benefits administration with my current employer. I have a health authority license. I am a team player and willing to learn. I handle complex issues with new hire enrollment processes, life events and claims for large accounts.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Client Service Associate/Lead Enrollment
04.2016 - Current
- Promotion to handle larger/more active clients
- Point person for HR to handle escalated complex enrollment and or claim issues
- Contact with client representatives, insurance carriers, providers and employees regarding eligibility, enrollments, and benefits
- Extensive enrollment processing on various health insurance carrier web portals
- Maintain files with appropriate follow-up documentation
- Organize workflow of emails regarding enrollment processing
- Primary contact for employees of large clients, processing all qualified life events and new hire documentation in a timely manner
- Contact with various carrier representatives to resolve billing issues and claim issues
Conner Strong & Buckelew
02.2012 - Current
Client Service Associate
Conner Strong & Buckelew
06.2012 - 04.2016
- Contact with client representatives, insurance carriers, providers and employees regarding eligibility, enrollments, and benefits
- Extensive enrollment processing on various health insurance carrier web portals
- Maintain files with appropriate follow-up documentation
- Organize workflow of emails regarding enrollment processing
- Processing all qualified life events and new hire documentation in a timely manner
- Contact with various carrier representatives to resolve billing issues and claim issues
Health JIF Eligibility Specialist
Health Joint Insurance Fund
02.2012 - 06.2012
- Enrollment processing for several groups within Health Joint Insurance Fund
- Monthly billing analysis for various groups within each fund
- Resolve any billing issues
- Organization of mass mailings for all fund invoices on a monthly basis
- Review several reports for accuracy of enrollment processing
Administrative Assistant
Kistler Tiffany Benefits
06.2006 - 10.2010
- Extensive contact with brokers regarding new business, medical benefits, appointments, and inquiries
- Schedule meetings, conferences, luncheons, and training classes as needed
- Explore and report on quote requests for various health insurance plans and premiums
- Examine applicant submissions and submit appropriately
- Online enrollment for various health insurance submissions, and subscriber additions/terminations to various health carriers
- Research complex claims/billing issues/accounts receivable issues
- Liaison between broker/client and health insurance carrier
- Establish workflow of quote requests and group submissions
Education
National Certified Insurance & Coding Specialist – - undefined
National Center
for Competency Testing - undefined
Heath Insurance Authority License - undefined
Gloucester County Community College
Health Information Technology/Electronic Health Records/ONC HITECH Program Certificate of Completion - undefined
Harris School of Business
Medical Billing & Coding – 900 - undefined
Diploma - undefined
Skills
- Knowledge/Skills:
- Microsoft Word Microsoft Excel Microsoft PowerPoint
- Client Services Team Player Multitasking
Certification
- Licensed Job Title - licensed health authority. Client Service Associate
Timeline
Client Service Associate/Lead Enrollment
04.2016 - Current
Client Service Associate
Conner Strong & Buckelew
06.2012 - 04.2016
Conner Strong & Buckelew
02.2012 - Current
Health JIF Eligibility Specialist
Health Joint Insurance Fund
02.2012 - 06.2012
Administrative Assistant
Kistler Tiffany Benefits
06.2006 - 10.2010
National Certified Insurance & Coding Specialist – - undefined
National Center
for Competency Testing - undefined
Heath Insurance Authority License - undefined
Gloucester County Community College
Health Information Technology/Electronic Health Records/ONC HITECH Program Certificate of Completion - undefined
Harris School of Business
Medical Billing & Coding – 900 - undefined
Diploma - undefined
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