Hi, I’m
Brianna Eskridge
Houston,TX
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
4
years of professional experience
Work History
Empyrean Benefits Solutions
Remote Enrollment Client Service Representative
08.2023 - Current
Job overview
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
- Followed up with clients about resolved issues to maintain high standards of customer service.
- Educated customers on company systems, form completion, and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Amazon
Warehouse Associate
12.2021 - 01.2023
Job overview
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Worked safely around moving machinery.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Westex Security Services
Security Officer
04.2021 - 12.2021
Job overview
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Macy's
Sales Associate
03.2020 - 04.2021
Job overview
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Texas City High School, Texas City, TX
High School Diploma
06.2020
Skills
- De-Escalation Techniques
- Customer Relationship Management (CRM)
- MS Office
- Call Center Operations
- Quality Assurance Controls
- Policies and Procedures Adherence
- Call Metrics
- Remote Office Availability
- 40 Wpm Typing Speed
- Product and Service Knowledge
- Call Control
- Complaint Resolution
- Problem-Solving Skills
- Documentation and Reporting
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Remote Enrollment Client Service Representative
Empyrean Benefits Solutions
08.2023 - Current
Warehouse Associate
Amazon
12.2021 - 01.2023
Security Officer
Westex Security Services
04.2021 - 12.2021
Sales Associate
Macy's
03.2020 - 04.2021
Texas City High School
High School Diploma
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