Patricia Medina

• Reviewed medical records to determine if additional services are needed prior to making a referral.
• Assisted in the development of referral processes and procedures.
• Maintained accurate records of all referrals, including contact information and follow-up activities.
• Coordinated with external agencies to ensure timely processing of referrals.
• Created reports on referral activity and outcomes.
• Collaborated with internal departments to ensure smooth transitions for referred patients.
• Assisted in scheduling, rescheduling, and canceling appointments for patients.
• Answered incoming calls from potential new patients and existing patient inquiries.
• Verified insurance information prior to appointment booking.
• Maintained accurate records of patient appointments in computer system.
• Reviewed patient medical history documents prior to appointment scheduling.
• Verified accuracy of patient data in order to assign correct ICD-10 codes.
• Collaborated with medical staff to clarify diagnoses or treatments when necessary.
• Researched payer coverage policies, procedures, and requirements.

Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.

• Trained new staff members on front desk operations and processes.
• Performed data entry into various computer systems while ensuring accuracy of information entered.
• Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.

• Assisted in the registration process by obtaining patient demographic information and insurance information.
• Processed admissions paperwork accurately and efficiently.
• Maintained confidentiality of all patient records according to HIPAA regulations.
• Managed financial counseling for uninsured or underinsured patients including providing assistance with applications for public aid programs such as Medicaid and Medicare.
• Created new accounts in hospital database systems.
• Assisted with the collection of payments from patients.
• Provided support during emergency situations within the admitting area.
• Checked patient information and insurance coverage.
• Explained policies, procedures and services to patients.
• Greeted patients and visitors, provided customer service, and answered inquiries.

• Greeted and checked in patients, collected necessary paperwork, and updated patient information.
• Verified insurance coverage and obtained authorizations for services.
• Answered phone calls, responded to inquiries, scheduled appointments, and managed calendars.
• Collected co-pays and payments from patients.
• Prepared patient charts with demographic data prior to each visit.
• Assisted in training new front office staff members.
• Scanned documents into electronic health record system.
• Ordered supplies for front office area when needed.
• Applied HIPAA regulations to maintain patient confidentiality and protect health information.
• Scheduled appointments for patients via phone and in person.
• Conducted insurance verification and pre-certification and pre-authorization functions.