Patricia Medlin
Glendale,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and a results-oriented professional
Overview
6
6
years of professional experience
Work History
Tech Assistant
Simon Med Imaging
10.2023 - Current
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
Site Manager
Simon Med Imaging
03.2021 - 10.2023
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Simon Med Imaging
02.2018 - 03.2021
- Checked patients In/Out and Scheduled appointments
- Knowledge of EMR systems
- Collected copays, payments and verified patients insurances
- Confirmed appointments, communicated with patients, and updated patient records.
Education
Certificate - Medical Assisting
Brookline College - Phoenix
Phoenix, AZ11.2010
High School Diploma -
West Phoenix High School
Phoenix, AZ05.2006
Skills
- EMR Software Proficiency
- Supervision and leadership
- Written Communication
- Troubleshooting
- Flexible and Adaptable
Timeline
Tech Assistant
Simon Med Imaging
10.2023 - Current
Site Manager
Simon Med Imaging
03.2021 - 10.2023
Customer Service Representative
Simon Med Imaging
02.2018 - 03.2021
Certificate - Medical Assisting
Brookline College - Phoenix
High School Diploma -
West Phoenix High School
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