Patricia Meekins
Apex,NC
Summary
Resourceful Clinical Support Specialist with a proven track record, bringing deep healthcare knowledge and a commitment to exceptional customer service . Skilled in critical problem-solving , data management , and healthcare software , thrive in fast-paced environments, consistently ensuring accuracy and confidentiality . Ability to empathize with patients and collaborate with clinical teams drives operational efficiency and enhances customer satisfaction , ensuring seamless care delivery and positive patient experiences.
Overview
18
18
years of professional experience
Work History
Clinical Support Specialist
UNC Health Care
03.2007 - Current
- Healthcare Experience : Previous experience as a Clinical Support Technician or in a clinical setting, with strong knowledge of healthcare terminology, patient care processes, and medical services.
- Customer Service Skills : Excellent interpersonal and communication skills, with ability to listen, empathize, and provide solutions to customers in a professional, friendly manner.
- Problem-Solving : Ability to think critically and troubleshoot issues effectively, utilizing clinical knowledge to provide accurate and helpful assistance to customers.
- Data Entry : Strong attention to detail with experience entering and managing sensitive customer information in a secure and accurate manner.
- Technical Proficiency : Comfortable using customer service management software (e.g., CRM tools), Microsoft Office Suite, and healthcare-related software (e.g., EMR systems) to manage customer interactions.
Secretary
Fast Taxes
01.2021 - Current
- Data Input : Accurately enter data from various sources into company systems, ensuring accuracy and completeness .
- Data Management : Maintain, update, and organize electronic records , ensuring data is easily accessible and up-to-date.
- Verification : Review data for errors or inconsistencies, and ensure corrections are made in a timely manner.
- Reporting : Assist with data extraction , report generation, and prepare data for further analysis.
Education
Associate of Arts - Business Administration
Central Carolina Community College
Sanford, NC05-2010
Certificate - Certified Nursing Assistant
Thomas Health Care
Raleigh, NC03-2007
High School Diploma -
Roosevelt Girl's High School
Harare, Zimbabwe12-1997
Skills
- Healthcare Knowledge: Familiar with medical terminology, procedures, and assessing patient needs for accurate scheduling
- Administrative Skills: Proficient in scheduling software, data entry, and document management
- Multitasking & Adaptability: Capable of handling multiple tasks and adapting to schedule changes or urgent needs
- Problem-Solving: Efficiently resolve scheduling conflicts and patient concerns
- Software: Epic, Cerner, Pyxis, Meditech, Sage, LMS, Qventus, DocuSign, Hughes Clinical Scheduler, Microsoft Office Suite
Timeline
Secretary
Fast Taxes
01.2021 - Current
Clinical Support Specialist
UNC Health Care
03.2007 - Current
Associate of Arts - Business Administration
Central Carolina Community College
Certificate - Certified Nursing Assistant
Thomas Health Care
High School Diploma -
Roosevelt Girl's High School
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