Summary
Overview
Work History
Skills
Systems
Certification
Languages
Websites
Timeline
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PATRICIA MENDEZ

San Diego,CA

Summary

Highly-motivated employee with desire to take on new challenges where I can utilize my over 20 years of experience in Logistics. Strong work ethic, adaptability, abilities with software, and excellent time management skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Warehouse Manager / Inbound Sales

The ACE Group
San Diego, USA
01.2020 - 11.2024
  • Implemented a Priority ERP System in the warehouse, handled configuration, testing, and training, allowing real-time tracking and accuracy of inventory, automating order picking, and enhancing order processing and shipping lead times.
  • Maintained 99% inventory control accuracy for over 5,000 part numbers of various commodities, including medical supplies and telecommunications equipment.
  • Achieved 100% customer satisfaction for over 40 customers in the areas of distribution, storage, order fulfillment, cross-docking, inventory control, and bonded storage.
  • Assist the Warehouse Manager in overseeing daily office and warehouse operations, reviewing receiving and shipping processes, monitoring staff productivity, inspecting equipment, and verifying proper storage practices while ensuring adherence to safety protocols.
  • Achieved cost-savings by developing functional solutions to problems.
  • Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
  • Inspected equipment for functionality issues and arranged service actions when needed.
  • Operated on a Six Sigma level with 99% accuracy in inbounds, outbounds, B2B, and B2C processes.
  • Recommended changes to improve warehouse operational performance.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Achieved cost-savings by developing functional solutions to problems.

Sales & Planning

Pioneer Speakers Inc.
San Diego, USA
08.2012 - 07.2015
  • Handled inventory, order processing (AS400) and created and processed invoices and payment requests
  • Managed procurement from multiple Asian manufactures, kept optimal levels of purchased products and raw materials avoiding obsolescence and excess spend
  • Generated product sales reports from multiple systems
  • Maintained master product database accurate
  • Maintained a database of product information including descriptions, specifications, pricing structures and availability status.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.

Senior Customer Service Rep.

NYK Logistics Americas
San Diego, CA
08.2003 - 07.2010
  • Maintained inventory control with 99% accuracy for over 200 automotive suppliers' SKUs (Delphi, GM, Toyota, Volkswagen, Tier 1/2 suppliers).
  • Improved inventory system and warehouse slotting for picking process efficiency, and reduced shipping process lead times.
  • Certified as internal Auditor in charge of internal cross-border audits (Tijuana/San Diego), ensure all processes were efficient and up to standard.
  • Acquired IATA (Dangerous goods) certification to process next day air shipments to Corvette manufactures.
  • Leveraged and cultivated customer and vendor relationships which translated into successful business practices and efficient problem resolution.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed processing, scheduling and execution of customer purchase orders.
  • Collected deposits or payments and arranged for billing.

Skills

  • Bilingual (English/Spanish)
  • Warehouse operations planning
  • Budget management
  • Billing and invoicing
  • Leadership
  • Problem Solving
  • Customer-Focused Service
  • Time Management

Systems

  • Microsoft Windows / Office
  • Google Drive
  • Outlook
  • Quickbooks
  • Viaware / Foursite
  • RB Systems
  • Priority

Certification

  • Lean Six Sigma Certification
  • Dangerous Good (IATA) Certification
  • Internal Auditor Certification
  • Forklift Driver

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Assistant Warehouse Manager / Inbound Sales

The ACE Group
01.2020 - 11.2024

Sales & Planning

Pioneer Speakers Inc.
08.2012 - 07.2015

Senior Customer Service Rep.

NYK Logistics Americas
08.2003 - 07.2010

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