Patricia Mendoza

• Conduct patient assessments, record vital's, review patient history and prepare patient's. charts for visits and examinations.

• Called and faxed pharmacies to submit prescriptions and refills.

• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.

• Collected and documented patient medical information such as blood pressure and weight.

• Communicated clearly and effectively with patients to verify information. Determine. purpose of visit and record medical history.

• Promoted office efficiency, coordinating. charts, completing insurance forms, and helping patients with diverse needs.

• Streamlined communication between healthcare providers, facilitating timely treatment plans and decisions.

• Performed medical records management, including filing, organizing and scanning documents.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Conduct data entry, update records, communicate with patients in person and. over the phone.

• Bilingual translation.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Led quarterly customer service meetings to review performance and set goals for improvement.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Educated customers about billing, payment processing and support policies and procedures.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Conducted opening and closing accounts.
• Translated/ Bilingual.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Customer service processing customers benefits.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases, wire transfers, DMV renewals and County benefits.
• Updated and confirmed customers information.
• Processed cashing checks and money orders.
• Bilingual.