Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Meta

Burbank,US

Summary

Aspiring Data Analyst with a strong foundation in Excel, SQL, and data visualization. Currently completing the Google Data Analytics Professional Certificate, gaining hands-on experience in data cleaning, processing, and reporting. Passionate about using data to drive insights and solve problems. Seeking a remote data analyst role to apply my skills in real-world projects.

Overview

6
6
years of professional experience

Work History

Customer Service

Walmart
06.2023 - 08.2023
  • Help customers with their problemsUsed Microsoft Excel to track inventory and sales.• Handled customer inquiries and resolved issues efficiently.
  • Supplying information in accordance with customers' needs and demands
  • Deal with customer complaints about products or issues with supermarket items
  • Am quick to respond to customer inquiries
  • Offer quick and dependable business services
  • Have the ability to set and re-assess goals while under pressure in a high-volume retail environment
  • Take phone calls from customers and respond to them
  • Listen to the questions and concerns of customers and respond with answers and solutions
  • Helped customers by answering their questions and completing their requests
  • Provide support and assistance to customers who have problems with the service
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Working at Moen, I caught so many pallets with wrong parts in them before they were sent to the warehouse for customer shipping and if those were never caught it could have cost the company tons and tons of dollars and I caught at least 2-3 in a day (8-10h shift)
  • Met monthly sales goals for 2 years straight
  • Working at Moen, they had a time sheet that shows how well we were working red meant bad and green meant great and we stayed in the green because I worked extremely fast and well!
  • Trained, trained a lot of new employees in customer service and warehouse line work (warehouse associates in charge of packing unpacking and stocking)
  • Managed, managed the line while team leader was off and mostly part of my job has always been to ensure everyone is working according and comfortably

Merchandise Associate

The Home Depot
03.2022 - 08.2022
  • Organized data on store inventory and promotions. store merchandise racks and displays to promote and maintain visually appealing environments
  • Designed end caps and aisle displays to draw attention to products and promote current promotions
  • Interacted with vendors to respond to questions, place orders for samples, and resolve issues
  • Rotated manufacturer products as needed
  • Kept my work areas neat and tidy for a professional appearance
  • Put together promotional displays, such as quarter- and full-size point-of-sale displays
  • Used established planograms to arrange consistent shelves, bins, and racks at [Number] locations
  • Customer questions about store merchandise, department information, and pricing were answered by me
  • Checked the quality of the merchandise and set up a proper display area on the floor
  • Restocked shelves, racks, and bins after transporting merchandise to the sales floor

Machine Operator

Pharmavite LLC
05.2020 - 04.2021
  • Followed company and OSHA safety rules and regulations when it came to machine maintenance and work area cleanliness
  • Read and interpreted blueprints and schematics for work to be done
  • Crafted products using heavy-duty lathes, boring machines, mills, planers, and grinders
  • Made sure the production area was safe and accident-free
  • Inspected products being made to make sure there are no contamination or mixture just in case of allergens
  • Identified malfunctions or failures and troubleshoot issues by routinely monitoring and analyzing equipment operations
  • Was in charge of preparing and maintaining production reports as well as personnel records
  • Trained a team of ten direct labor employees to perform product assembly and manufacturing

Material Attendant

Moen Inc
06.2017 - 02.2020
  • Tracked supplies and placed [Timeframe] orders by conducting inventory, stocking, and merchandisingTracked and analyzed inventory data at Moen Inc., preventing costly errors.• Trained new employees, improving productivity.
  • Was in charge of load parts off of a robot called a VGV(vision guided vehicle) and load them on a line which consisted of 6-7 people and each area of the line needed at least 3 different parts depending on the method sheet which we had to follow and go by
  • Was in charge in handling the finished product by back flashing it into a computer make a label and send it to the warehouse

Education

Google Data Analytics Professional Certificate - Data Analysis

Coursera
Burbank

High School -

New Bern High School
New Bern, NC
01.2013

Skills

  • Customer Data Analysis: Excel (Pivot Tables, VLOOKUP, Data Cleaning)SQL: Queries, Joins, Data ExtractionData Visualization: Cognos, Tableau, Google Data StudioTools & Technologies: Google Sheets, Python (Basic), R (Learning)Soft Skills: Problem-Solving, Attention to Detail, Critical Thinking
  • Active listening skills
  • Computer literate
  • Friendly demeanor
  • Team player
  • Organization
  • Adaptability
  • Creativity
  • Detail-oriented
  • Problem resolution

Languages

English
Native or Bilingual
french
Full Professional

Timeline

Customer Service

Walmart
06.2023 - 08.2023

Merchandise Associate

The Home Depot
03.2022 - 08.2022

Machine Operator

Pharmavite LLC
05.2020 - 04.2021

Material Attendant

Moen Inc
06.2017 - 02.2020

High School -

New Bern High School

Google Data Analytics Professional Certificate - Data Analysis

Coursera

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