Open To Work
Patricia M. Graves
Omaha
Summary
Results-driven Portfolio Manager with 25+ years of experience at Fiserv/First Data, specializing in project management, business analysis, and client solutions. Skilled at leading enterprise-level projects, improving processes, and collaborating with senior leadership. Recognized as a top performer with deep expertise in statements, pricing, and reporting systems. Strong ability to bridge business needs with technical solutions, ensuring accuracy, efficiency, and successful project delivery.
Overview
33
33
years of professional experience
Work History
Portfolio Manager II
Fiserv
Omaha
02.2025 - Current
- Manage end-to-end timelines for enterprise-level projects, including initiatives exceeding 2,000+ hours.
- Partner with project managers to ensure requirements are met and deliverables are completed on time.
- Support strategic initiatives by coordinating cross-functional teams.
Senior Business Analyst
Fiserv
Omaha
01.2021 - 02.2025
- Led client-requested projects from requirements gathering through implementation.
- Facilitated meetings with senior leadership, developers, and stakeholders to align priorities.
- Streamlined requirements documentation, reducing project turnaround time and improving accuracy.
Senior Service Analyst
Fiserv (First Data Resources)
Omaha
01.2009 - 01.2021
- Subject Matter Expert (SME) on Statements and Core functionality; trained new analysts and supported cross-department initiatives.
- Served as Project Team Lead for major Statement Conversion of FDR core system.
- Resolved 200+ tickets annually, consistently ranking as a top performer.
- Developed project/test/implementation plans, ensuring successful deployment with minimal errors.
- Extensive knowledge of Rules Pricing, Account Manager, Product Control File (PCF), and DQ/PCS for statements.
IT Quality Assurance Analyst
First Data Resources
Omaha
01.2006 - 01.2009
- Developed and executed test scripts for project testing prior to production implementation.
- Constructed and executed regression testing on various products including Commercial Card.
- Provided timely workflow updates to IT and Project Managers, ensuring projects met design requirements.
Service Analyst II
First Data Resources
Omaha
01.2000 - 01.2006
- Supported clients with portfolio questions and resolved monetary adjustments.
- Built and administered Processing Merchants.
- Conducted regression testing for implementations and submitted program requests for client projects.
- Established strong knowledge of statements and Credit Life Requests.
Earlier Roles
First Data Resources
Omaha
01.1993 - 01.2000
- Production Control Representative, Insert Operator/Team Captain Statement Production.
- Recognized as Employee of the Year (1994) and Employee of the Month (1994, 1997).
- Trained and supervised associates, developed operational procedures, and supported senior management.
- Coordinated special projects and handled confidential payroll information.
Education
University of Nebraska at Omaha
Omaha, NECertificate - Health Information Management
College of Saint Mary’s
Omaha, NESkills
- MS Office Suite
- Smart Sheets
- Clarity
- Adobe Acrobat
- Query Tool
- On Demand
- Rules
- DQ
- EDMM
- DMM
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteSalary Range
$100000/yr - $200000/yrTimeline
Portfolio Manager II
Fiserv
02.2025 - Current
Senior Business Analyst
Fiserv
01.2021 - 02.2025
Senior Service Analyst
Fiserv (First Data Resources)
01.2009 - 01.2021
IT Quality Assurance Analyst
First Data Resources
01.2006 - 01.2009
Service Analyst II
First Data Resources
01.2000 - 01.2006
Earlier Roles
First Data Resources
01.1993 - 01.2000
University of Nebraska at Omaha
Certificate - Health Information Management
College of Saint Mary’s