Patricia Mills
Dallas, TX,TX
Summary
Proven track record of excellence as a Transit Bus Operator at Dallas Area Rapid Transit, Dart, showcasing exceptional safe driving and adaptive decision-making skills. Expert in vehicle inspection and passenger assistance, significantly enhancing rider satisfaction. Demonstrated leadership and effective communication as a Supervisor, fostering team collaboration and continuous improvement. Experienced bus operator offering exceptional skills in route planning gained during 10 years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Dallas Area Rapid Transit, Dart
02.2014 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Resident Assistant
RHD Ridge
10.2003 - 03.2006
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Maintained clean, safe, and well-organized patient environment.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Assisted residents in preparing for activity and social programs.
Supivisor
Penncro Mortage
11.1999 - 02.2002
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
Management Certification
Dallas County College
Dallas, TX03.2020
Associate of Science -
Everest College
Dallas, TX08.2011
GED -
Temple University
Philadelphia, PA04.2004
Skills
- Safe Driving
- Accident reporting
- Defensive Driving
- Vehicle Inspection
- Route Navigation
- Wheelchair securement
- Adaptive Decision Making
- Passenger Assistance
- Traffic laws compliance
- Schedule Adherence
Certification
- Supervisor Training
Timeline
Transit Bus Operator
Dallas Area Rapid Transit, Dart
02.2014 - Current
Resident Assistant
RHD Ridge
10.2003 - 03.2006
Supivisor
Penncro Mortage
11.1999 - 02.2002
Management Certification
Dallas County College
Associate of Science -
Everest College
GED -
Temple University
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