Patricia Minter
Kansas City,MO
Summary
Detail –oriented professional with 19 + years of experience and a proven knowledge of workflow prioritization, government policy and regulations, and research. Aiming to leverage my skills to fill the Program Coordinator position based in the Clay County Customer Service Center. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Benefit Program Technician
State Of Missouri
Kansas City, MO
09.2004 - 12.2011
- Benefit program tech, State of Missouri
- Demonstrated the importance of providing excellent internal and external customer service as “the face of the Family Support Division” in all work activities
- Assist individuals with completing applications and renewal as needed including answering questions at the time of contact
- Demonstrates proficiency in data entry and navigation of a personal computer to access and operate applicable Family Support Division eligibility systems and designed software
- Maintained current working knowledge of Family Support Division programs, policies and activities while adhering to standards and applying this to daily activities
- Accepted direction, supervision and additional work assignments from management in a professional manner from both verbal and written communication to efficiently complete job responsibilities
- Completed assignments accurately and timely within the timeframes prescribed by the task or manager
Benefit Program Specialist
State Of Missouri
Kansas City, MO
12.2011 - 08.2022
- Assist individuals with completing applications and renewals as needed and assists with answering questions at the time of visit and does not direct to other resources unless unable to assist
- Accurately gather information electronically, verifies documents and evaluated necessary social, financial and medical information to determine eligibility for public assistance programs within applicable timeframes
- Develop and maintain an advanced working knowledge of federal and state laws, rules, regulations, policies and procedures pertaining to programs administered by the
- Family Support Division
- Assess case situations and use problem solving in providing accurate, consistent interpretations in processing all work including laws and policies as it relates to privacy and release of information
- Demonstrate clear, concise and timely communication in responses to all inquiries including presentations and other public contacts while exhibiting knowledge of state, local and community based referral resources and contacts
- Use critical thinking to solve problems and identifies multiple solutions to explain and implement the most appropriate resolution and takes action to do so prior to asking
Benefit Program Training Supervisor
State Of Missouri
Kansas City, MO
08.2022 - 01.2024
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Achieved measurable improvements in staff productivity through targeted coaching sessions and skill development workshops.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Collaborated with department heads to identify skills gaps and develop customized training interventions accordingly.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Empowered employees to take ownership of their own professional growth by providing them with self-paced learning resources and individualized coaching support.
- Assessed new employee skills and strengths to provide customized training.
- Collaborated with company leaders and department managers to determine training needs.
- Updated employees with latest policies, procedures and compliance standards.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Tested all training software and hardware prior to commencing training programs.
Program Coordinator
State Of Missouri
Liberty, MO
01.2024 - Current
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality.
- Delivered detailed program reports to stakeholders, showcasing success and reach of initiatives.
- Facilitated partnerships with local organizations to expand program offerings, broadening community impact.
- Led transition to virtual program delivery model during unforeseen circumstances, ensuring continuity of services.
- Conducted thorough needs assessments to identify community requirements, shaping future program development.
- Strengthened internal communication with creation of shared online workspace, enhancing project coordination.
- Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency
- Oversaw staff schedules and assignments to handle programming demands.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
Education
Bachelor Of Arts - Political Science
Grambling State University
Grambling, LA05.1995
Skills
- Decision Making
- Communication
- Problem Solving
- Collaboration
- Multitask
- Software Proficiency
- Positivity
- Trainee Evaluations
- Policy Updates
- Compliance Understanding
- Staff Development
- Coaching and Mentoring
- Continuous Improvement
- Team Leadership
- Conflict Resolution
- Employee Coaching
- Presentation
- New Hire On-Boarding
- New Hire Training
- Customer Service
- New Employee Training
- New Hire Orientation
- Individual Trainings
- Small Group Instruction
Timeline
Program Coordinator
State Of Missouri
01.2024 - Current
Benefit Program Training Supervisor
State Of Missouri
08.2022 - 01.2024
Benefit Program Specialist
State Of Missouri
12.2011 - 08.2022
Benefit Program Technician
State Of Missouri
09.2004 - 12.2011
Bachelor Of Arts - Political Science
Grambling State University