Patricia Mistretta
Peoria,AZ
Summary
Dynamic Insurance Professional with extensive experience at USAA, excelling in high-pressure environments. Proven leadership in project management and effective communication skills foster collaboration and support. Adept at critical thinking, I consistently deliver optimal solutions while promoting a diverse and inclusive team atmosphere. Committed to achieving results and enhancing member satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Insurance Professional Senior
USAA
2007 - Current
- Received incoming calls from members regarding insurance products.
- Responsible for sales of insurance products within company guidelines.
- Handled complex call situations, ex. Separation and divorce, policy cancelations and protected persons accounts.
- Supported teams when managers were out of office.
- Supported new hire teams.
- Exhibited self-motivation and personal accountability in completing assignments.
- Adapted swiftly to changing environments, demonstrating ability to learn rapidly.
- Thrived in high-pressure settings while maintaining team-oriented approach.
- Provided support and guidance within a team, facilitating collaborative efforts.
- Communicated effectively through both verbal and written channels.
- Utilized critical thinking to address challenges, assess options, and determine optimal solutions.
- Cultivated respectful interactions, consistently offering assistance when required.
Education
Academic
Greenway High School
Phoenix, AZ06.1980
Skills
- Flexibility in dynamic environments
- Effective communication skills
- Collaboration in teams and independently
- Leadership in project management
- Diversity in idea generation
- Supportive environment for sharing
Certification
AINS Certificate
Timeline
Insurance Professional Senior
USAA
2007 - Current
Academic
Greenway High School