Patricia Monrroy
Arlington,TX
Summary
I am a dedicated and goal orientated individual who has an ambition to succeed in any given environment. I have extensive experience in multi-family operations and management. Highly effective communicator with leaders, managers, supervisors, subordinates, and peers while maintaining the highest degree of integrity and a diverse background. I am seeking a position where I can utilize my skills and excel as an integral part of your organization.
Overview
10
10
years of professional experience
Work History
Property Manager
CAF Management
09.2021 - Current
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Assistant Community Manager
Birchstone Residential
03.2019 - 09.2021
- Ensured leasing office was prepared at the start of each business day.
- Manage lease terminations and facilitate evictions.
- Maintained accurate ledgers for 398 resident accounts.
- Process rent payments electronically, bank deposits, post 3-day notices, file evictions
- Close-out final account statements in a timely manner
- Prepared and ensured accuracy of lease/renewal paperwork
- Conduct move-in and move-out inspections of units to determine applicable charges for damages
- Work with leasing staff to ensure that leasing/marketing goals are being met
- Handle Resident Concerns
- Efficient & timely processing of all forms, reports, and administrative information
- Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Community Director
Leasing Manager/Assistant Community Manager
DayRise Residential
06.2015 - 03.2019
- Assist with due diligence and takeovers
- Ability to multitask and work in a fast-paced environment
- Post rents, account deposits, handle collection & fees
- Evictions, utility cut-offs and landlord liens as required on delinquent rents
- Inbound/Outbound Calling
- Customer service responsibilities include working with residents to resolve concerns
- Managing collections and booking responsibilities including keeping delinquencies at an acceptable rate
- Familiarity with financial and close-out reports
- Touring the community & homes as needed
- Completing required paperwork, submitting service requests, post rents, follow the eviction & move-out processes
- Marketing as needed
- Overseeing all operations including maintenance, lease administration, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, audits, etc
- Training & development of staff
Education
High School Diploma -
Skills
- Excellent Communications & Interpersonal Skills
- Exceptional leadership and managerial skills
- Manager-subordinate relationships
- Conflict management
- Mentoring
- Superb Knowledge regarding Onesite
- Resman
- Entrata
- Ops Technology
- Bluemoon
- Team Work
- Problem solving
- Reliability
- Bilingual
- Microsoft Office 365
- Payment collection
- Property inspections
- Customer service-focused
Accomplishments
- Strong customer service focus. Providing superior customer service and communication tp our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.
- People development. Developing, mentoring, leading and managing a high-performing cohesive team including leasing, customer service and maintenance to maximize their engagement and minimize turnover.
- Oversaw property operations and developed marketing strategies to drive occupancy, boost visibility, and enhance resident engagement.
- Supervised daily operations of entire on-site team.
- Handled resident conflicts with professionalism, ensuring timely resolution and fostering a positive community atmosphere.
- Managed community budget, including expense tracking, cost control, and ensuring financial objectives were met.
- Supervised and trained leasing staff, ensuring high performance in lead generation, property tours, and lease signings.
- Coordinated and maintained relationships with community vendors, ensuring timely service delivery and quality performance.
- Successfully maintained 0.00% delinquency at a 616-unit community
- Decreased delinquency from $8000 to $0 within 3 months of takeover property.
- Responsible for maximizing income in accordance with budget guidelines.
- Process rent payments electronically, bank deposits, post late fees, post 3-day notices, file evictions.
- Close-out final account statements in a timely manner
- Conduct move-in and move-out inspections of units to determine applicable charges for damages
- Prepared and ensured accuracy of lease/renewal paperwork
- Adhered to policies and procedures
- Constant training of latest programs and updates of new policies
References
Upon Request
Highlightedcareerachievements
- Excellent Communications & Interpersonal Skills
- Exceptional leadership and managerial skills with emphasis on manager-subordinate relationships, conflict management and mentoring.
- Superb Knowledge regarding Onesite, Resman, Ops Technology, Bluemoon, Knock, etc.
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
CAF Management
09.2021 - Current
Assistant Community Manager
Birchstone Residential
03.2019 - 09.2021
Leasing Manager/Assistant Community Manager
DayRise Residential
06.2015 - 03.2019