Patricia Moon

Other roles in this timeframe: Benefits Engagement Specialist | Benefits Engagement Specialist Supervisor

Vendor Management & Strategy All Clients

• Manage SLAs, performance guarantees, and scorecards.
• Partner with client and benefits teams to align benefits with MSAs/agreements.

Benefits Strategy & Leadership All Clients

• Define and implement benefits strategies aligned to workforce needs and organizational growth.
• Lead special projects including open enrollment, benefit plan rollouts, and acquisitions/integrations, reporting status and reach out.
• Lead total team of 38 Benefit Engagement Specialist and Benefits Coordinators with 5 direct reports and 33 secondary reports.
• Client notifications on staffing changes and coverage plans.

Benefits Subject Matter Expertise Wellstar/Asbury Automotive

• Serve as escalation point for complex benefits issues, including health plan appeals and HR shared services concerns.
• Provide expert guidance to leadership and employees on benefit programs, policies, and utilization.
• Partner with leave management teams to support FMLA, STD/LTD, ADA, and paid leave programs.

Executive & Physician Benefits Wellstar/Norton

• Oversee board, trustees, executive and physician benefit programs, providing high-level consultation and issue resolution.
• Support onboarding and navigation of benefits for executive and physician populations.
• Lead analysis and implementation of specialized benefit offerings.
• Act as senior benefits consultant supporting executive and physician populations with high touch service models.

Benefits Communications Wellstar

• Lead development and execution of benefits communication strategies across the employee lifecycle.
• Manage content across intranet, microsites, and communication platforms ensuring clarity and accessibility.
• Develop and maintain annual content calendar aligned with open enrollment, wellness initiatives, open enrollment, and regulatory changes.

Employee Experience & Engagement Wellstar

• Own end to end employee benefits experience ensuring accessibility and usability.
• Plan and execute benefits fairs and engagement campaigns.
• Partner with internal stakeholders to drive participation in wellness and preventive care programs.

Prior Work Experience

• Led client administration, open enrollment, and team operations while improving service delivery and client satisfaction.
• Managed benefits inquiries, enrollment support, and client relationships.
• Drive open enrollment, integrations, and program improvements.

• Led client administration, open enrollment, and team operations while improving service delivery and client satisfaction.
• Managed benefits inquiries, enrollment support, and client relationships.
• Oversaw benefits programs, compensation structures, and integration of acquired entities.
• Drive open enrollment, integrations, and program improvements.