Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Awards
Instruction & Workshop Facilitation
Leadership Experience
Timeline
Generic

Jackeline Gaitan-Alarcon

Costa Mesa

Summary

Dynamic professional with extensive experience at Newport-Mesa USD, excelling in individual and group counseling, crisis management, and family engagement. Proven track record of launching impactful programs, mentoring staff, and advocating for equitable access, enhancing student well-being, and community trust. Bilingual communicator skilled in fostering collaboration and driving positive outcomes.

Overview

26
26
years of professional experience

Work History

School Community Facilitator

Newport-Mesa USD
Costa Mesa
09.2017 - Current
  • Launched and Led 5+ district-wide programs supporting mental health, student well-being, and parent engagement, positively impacting over 1,000 students and families annually.
  • Mentored and trained 22 new School Community Facilitators, modeling best practices in cultural responsiveness, empathy, and professionalism to build trust and engagement district wide.
  • Drove a 30% annual increase in ELAC/DELAC participation, significantly strengthening family-school partnerships and fostering parental involvement.
  • Coordinated large-scale community initiatives and managed volunteer teams, cultivating a welcoming environment that encouraged parent involvement, especially among previously hesitant families.
  • Provided expert Spanish translation and interpretation at 100+ events, including conferences, graduations, and parent-staff meetings, ensuring clear communication and inclusive engagement for diverse families.

Counselor Intern

Newport-Mesa USD
Costa Mesa
03.2023 - 06.2024
  • Delivered individual and group counseling sessions to K-12 students using solution-focused brief counseling and ASCA Mindsets & Behaviors, resulting in improved academic performance, behavior, and social-emotional well-being.
  • Collaborated with multidisciplinary teams (SST, IEP, 504, MTSS), families, and community agencies to assess student needs, implement targeted interventions, and support academic achievement and school attendance.
  • Provided trauma-informed crisis response and referrals for students and families, including 50+ home visits, ensuring timely, compassionate support and connection to essential resources.
  • Facilitated culturally responsive parent education workshops and outreach initiatives, engaging diverse families and building trust within the school community.
  • Advocated for equitable access by coordinating referrals to mental health providers, food banks, and rental assistance, enhancing family stability and well-being.
  • Co-taught and provided direct counseling support in Summer and Saturday Language Academies, building connections with over 150 students and contributing to higher attendance, graduation rates, and postsecondary enrollment.
  • Developed and led art and sports activities to promote a positive school climate, increased student happiness, and improved attendance.
  • Pursued ongoing professional development through ASCA conferences, PBIS, and restorative practices, enhancing counseling strategies and student support services.

School Office Assistant II

Newport-Mesa USD
Costa Mesa
02.2013 - 02.2017
  • Played a pivotal role in launching the full-day preschool program by leading student registration and family outreach efforts, resulting in a 20% increase in student enrollment within the first quarter.
  • Maintained accurate records for 600+ students, including registration, attendance, and immunization data, ensuring compliance and efficient retrieval to support audits and reporting.
  • Responded daily to 40+ inquiries from parents, students, staff, and visitors, providing clear information and fostering a welcoming professional front office environment that enhanced stakeholder satisfaction.
  • Built strong connections with staff, parents, and students across Health Services, Transportation, and Early Childhood Education departments, streamlining communication and collaboration.
  • Scheduled and coordinated weekly appointments, meetings, and school events with teachers and administrators, supporting seamless operations across multiple departments.
  • Ensured strict adherence to school policies and guidelines in all daily operations, promoting a culture of accountability and safety.
  • Performed clerical tasks, including typing at 40 words per minute, filing, report preparation, and material distribution, improving overall office productivity and data accuracy.

Bilingual Instructional Assistant

Newport-Mesa USD
Costa Mesa / Newport Beach
06.2008 - 06.2012
  • Delivered instructional and language support to 300+ English Learners, fostering academic growth and confidence.
  • Promoted peer collaboration and emotional development through group activities and positive relationship building.
  • Built strong, culturally responsive connections with students and families, supporting academic and social-emotional needs.
  • Collaborated with teachers and counselors to implement individualized learning plans and create an inclusive, supportive environment.
  • Developed a positive rapport with students, effectively managing classroom behavior while promoting an inclusive learning environment.

Police Officer, Corporal

National Police of Peru
Lima
04.1999 - 02.2005
  • Led the Office of Civic Engagement for four years, spearheading over 10 school safety programs and community outreach initiatives, resulting in a more secure and supportive environment for students and families.
  • Served as School Liaison Officer (SLO), partnering with district administrators to deliver more than 50 workshops on safety, gang prevention, crime prevention, and good citizenship, positively impacting student and family engagement.
  • Championed police department initiatives to promote folkloric dance, taking student groups to compete and win the Community Engagement School Dance Competition for two consecutive years in collaboration with the local government and local school districts.
  • Investigated over 200 cases of domestic violence, providing critical support and resources to victims and children in crisis, and contributing to increased safety and well-being in the community.
  • Responded daily to emergencies and conducted investigations, consistently demonstrating strong crisis management, empathy, and effective problem-solving skills.

Education

M.Ed. - School Counseling

Concordia University Irvine
Irvine, CA
11.2024

B.S. - Human Services (Mental Health)

California State University Fullerton
Fullerton, CA
01.2022

Technical Degree - Police Sciences

National Police School
Lima, Peru
04.1999

Skills

  • Individual and group counseling
  • Empathy and active listening
  • Crisis management and trauma support
  • Advocacy for equitable access
  • Family and community engagement
  • Collaboration with multidisciplinary teams
  • Public speaking and facilitation
  • Staff training and mentorship
  • Bilingual communication (Spanish/English)

Personal Information

Title: Pupil Personnel Services Credential PPSC, Child Welfare and Attendance CWA, Certified Community Interpreter

Languages

Spanish, Bilingual

Awards

  • Orange County Department of Education Special Education Services Award, 2024
  • Newport Mesa USD Most Compassionate Instructor Summer Language Academy, 2018
  • National Police of Peru Diploma of Honor for Distinguished Intervention, 2000 & 2005
  • National Police of Peru Honor Graduate Award, 1999

Instruction & Workshop Facilitation

  • Co-Teacher, Summer Language Academy, 2018 & 2024
  • Parent Education Facilitator: School Smarts and Latino Literacy, 2018, 2020, 2021 & 2025
  • Presenter, DELAC – “My Journey as an English Learner” (2024)

Leadership Experience

  • Board of Review Coordinator, Scouts BSA Troop 606, Irvine, 2024-Present
  • Volunteer High School Ministry, Calvary Chapel Costa Mesa, 2024-Present
  • Student Supervision Volunteer, NMUSD Whittier Elementary, 2006

Timeline

Counselor Intern

Newport-Mesa USD
03.2023 - 06.2024

School Community Facilitator

Newport-Mesa USD
09.2017 - Current

School Office Assistant II

Newport-Mesa USD
02.2013 - 02.2017

Bilingual Instructional Assistant

Newport-Mesa USD
06.2008 - 06.2012

Police Officer, Corporal

National Police of Peru
04.1999 - 02.2005

M.Ed. - School Counseling

Concordia University Irvine

B.S. - Human Services (Mental Health)

California State University Fullerton

Technical Degree - Police Sciences

National Police School

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