Patricia Moschler

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
• Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
• Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy so weekly payments could be released.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

In helping claimants with their unemployment claims, I took required statements to resolve issues blocking release of payments & corrected any issues accidently created by claimants we