Sagrario Encarnación
Newington,CT
Summary
Bi-lingual professional offering over 12 years of experience in providing value added direct care and services to a diverse population of patients.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Benefits Coordinator / Medical Assistant
Boston Health Care for the Homeless
Boston, MA
01.2015 - Current
- Determine patient’s eligibility for insurance benefits by verifying coverage and communicating with medical facilities to resolve any discrepancies
- Perform administrative duties designed to streamline the submissions process for patients and secure any necessary pre-authorizations
- Responsible for staying current with insurance requirements and follow-up on missing or inaccurate information needed to approve benefits for patients
- Work with the Manager of Patient Intake & Benefit Enrollment to implement processes and procedures for enrolling and maintaining patients in the appropriate medical and cash benefits programs
- Accurately collects requested patient data (vitals signs, weights, and reason of visit)
- Performs basic patient testing (guaiac, phlebotomy, urine dip, glucose finger stick, O2 saturation, etc.).
Passenger Services Agent
Swissport
Boston, MA
01.2013 - 01.2015
- Processed boarding passes, checked identification documents, and directed passengers to security checkpoints
- Kept passengers updated with flight times, gate changes, and other pertinent information
- Provided a high level of customer service, handling multiple requests at once in an efficient manner without sacrificing quality or professionalism
- Worked with other agents and with airport staff to solve problems for passengers, such as when a flight is delayed or when a passenger is missing a connection or luggage
- Handled complaints, helping resolve disputes, and referring problem cases to designated call center for further attention
Medical Assistant
East Boston Neighborhood Health Center
East Boston, MA
01.2005 - 01.2013
- Interviewed patients to obtain medical information and measure their vital signs, weight, and height
- Assisted physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures
- Prepared and cleaned treatment rooms and ordered medical supplies
- Updated patient records and scheduled follow up appointments for patients
- Assist doctor with bone marrow biopsy
- EKG’s, Urine dip, glucose check.
Education
Medical Assistant Certificate -
The Salter School
01.2004
Skills
- Customer Service Patient Care Attention to Detail Motivational Interviewing Listening Empathy Data Collection Problem-solving
- Payment Collection Patient Registration Team Player Multi-tasking
- Coding I and II Microsoft Office Medical Terminology
Certification
CPR Certified
Narcan Certified
Certified Application Counselor
Medical Interpreter (Spanish CH23027) 2023
Fundamentals of Medical Interpreting (60 hours)
UMASS Medical School
Languages
- Fluent in Spanish/English
Additional Information
- AWARDS , Boston Health Care for the Homeless Program - Boston, MA Betty Snead Award Recipient 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Patient Benefits Coordinator / Medical Assistant
Boston Health Care for the Homeless
01.2015 - Current
Passenger Services Agent
Swissport
01.2013 - 01.2015
Medical Assistant
East Boston Neighborhood Health Center
01.2005 - 01.2013
Medical Assistant Certificate -
The Salter School
CPR Certified
Narcan Certified
Certified Application Counselor
Medical Interpreter (Spanish CH23027) 2023
Fundamentals of Medical Interpreting (60 hours)
UMASS Medical School
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