Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Mull

Eden,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

Carolina Marina
03.2019 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used computer software to ring up customer transactions, take customer payments, set up customer accounts, and update leases.
  • Helped management by keying in bills so that they would get paid promptly.
  • Emailed customers about different things pertaining to their lease or their customer account.

Sewing Machine Operator

INOFA
10.2016 - 03.2019
  • Completed quick and safe threading and needling changing operations to keep production on schedule.
  • Supported performance targets by maintaining clean and neat work areas.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Verified quality of completed work against project specifications to assess conformance with targets.
  • Finalized products by attaching hardware, labels and tags and preparing shipments.

Support Staff Member

Outer Banks Chrysler, Dodge, Jeep
02.2016 - 08.2016
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Followed up with customers to verify satisfaction and address outstanding concerns.
  • Followed up with customers who submitted online vehicle inquires.
  • Provided technical assistance to customers utilizing remote support tools.

Education

High School Diploma -

Rockingham County Senior High
Wentworth, NC
06.1985

Skills

  • Customer Order Management
  • Account Management
  • Good Communication Skills
  • Telephone Etiquette
  • Customer Service

Timeline

Customer Service Specialist

Carolina Marina
03.2019 - 10.2023

Sewing Machine Operator

INOFA
10.2016 - 03.2019

Support Staff Member

Outer Banks Chrysler, Dodge, Jeep
02.2016 - 08.2016

High School Diploma -

Rockingham County Senior High

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Patricia Mull