Patricia Murnane

• Daily sales and scheduling of customer needs.
• Communicate to technician customer needs and concerns via online scheduling systems.
• Provided ongoing support to team members through communication and skill development.
• Provide customer education on process of treatment being done.
• Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
• Review customer reports of treatments being done to assure process and success of the treatment.
• Improve overall call center performance with effective coaching and feedback to team members.

Environmental Responsibilities

• Implemented, documented and performed Annual and Initial training of Environmental procedural requirements to management and employees on “Right To Know” , “Hazardous Waste”, “AWAIR” , “Global Harmonization” “LockOut/TagOut”, “Emergency Fire Safety and Chemical Reviews” , “Emergency Evacuation Procedures and Drills”, ‘Safety Evaluation and Implementation”, and AED Training.
• Implementation, documentation and training of employees in Good Manufacturing Practices, SFI and FSC Sustainability training,
• Responsible for all annual training and inspection procedures for Aerial lift, Power Dolly and Forklift requirements.
• Responsible for the evaluation of all equipment assuring proper lockout/ tagout procedures are in place and documented.
• Responsible to investigate, report and implement an action plan of accidents per on the job injuries.

Transportation, Hazardous Waste Responsibilities

• Enforce DOT compliance and to schedule medical and drug testing.
• Manage hazardous waste shipments on a monthly basis.
• Track monthly air emissions, using purchasing records.
• Track and report all Federal and State environmental reports on a yearly basis.

Quality Control Responsibilities

• Maintained corrective action (CAR’S) and non Non-Conforming (NCR’S) documents and logs.
• Calibrated and maintain records of process control equipment.
• Monitored and document test results of new product lines.
• Evaluate training procedures with Supervisors to better control quality of product.
• Teach, coach and train employees on quality controls and process.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

President

November 2017 - 2019

As the president of the non profit association, I oversaw the day to day responsibilities of the organization.

Presided at all meetings of the Corporation and the Board of Directors. With the Treasurer, signed all written contracts and obligations of the Corporation. Oversaw the Financial responsibilities of ABA and ensuring timely communication of financials to the board members. Updated the non-profit status with the Minnesota Attorney General each January

Made sure that all board members have access to review the yearly financials against taxes being prepped for submittal to both the federal and state. The Form 990 tax form requires Board approval before submittal.

Determined and set registration fees, with Board of Directors approval, based upon all actual costs and inclusion of details necessary to cover all costs including general fund allocations with Board approval by

Assured that proper insurance coverage was in place for the association, its members and board members.

Oversaw program enhancements and key initiatives: Celebrations, Field Appropriations and

Tournaments.

Communicated with the City on a variety of issues. Tournaments for the upcoming year and field requests along with the Umpire/Scheduling Director.

Coordinated for concessions and facilities services with board approval through the city. I brought to the presidency my past experience in the association.

13-19 IN HOUSE DIRECTOR

November 2011 to November 2017

I was instrumental in the establishment of a new league in 2015 called Sunday Sandlot. It was established for 15-year-olds to 19-year-olds to be an avenue of sports when higher play leagues such as high school and legion were either not affordable or available. It also allowed for the first time the ability of siblings to play together bring another family orientated part to the association.

Was also instrumental in the design and implementation of the Anders Flaa Memorial Tournament.

My overall responsibility was to determine the number of teams at each age level. Secured head coaches for each team. Communicated with all coaches establishing scheduling practice and games each year.

Planned and ran coaches meeting, evaluations and assembled draft sheets.

Maintain accurate rosters for each team.

VOLUNTEER DIRECTOR:

November 2009 to November 2011

Coordinate all volunteer requirements for both House and Travel programs.

Coordinate Volunteer opportunities with Directors and Concessions Service and enter them into the DIBS program on the website.

Work with all Age Directors to obtain a list of House and Traveling coaches. Coordinate the submission of background checks for all Coaches and Directors in the association using the Trusted Coaches program. Report any issues to the President.

Coordinate with the ABA Board to determine staff levels needed based on tournament requirements.