Patricia Nadeau

• Lead my team
• Training
• Cashier
• Daily paperwork
• Deposits
• Opening and closing store
• Analyzed competitors' successes and failures, evaluating impact on market.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Conducted market research and reported on competitors.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Used change methodologies to increase sales and led projects for increased productivity.
• Supported sales team members to drive growth and development.
• Achieved company growth and brand development through market expansion and sales.
• Tracked monthly sales to generate reports for business development planning.
• Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
• Managed daily operations of sales department, including supervision of staff members.
• Analyzed business and sales targets using critical problem-solving skills.

• Metrics

• Maintained detailed records of all IT assets including hardware, software licenses, and warranties.
• Provided technical support to users in troubleshooting hardware and software issues.
• Managed backup, user account and helpdesk systems.
• Collaborated with internal teams on design specifications for custom applications or modifications.
• Met with stakeholders to collaborate and resolve problems.
• Communicated relevance of organizational goals, policies and procedures to IT department staff.
• Created training materials for end-users on usage of company technology systems.
• Evaluated organization's technology to recommend upgrades for hardware and software.

• Resolved customer complaints in a professional manner.
• Processed returned merchandise by strictly following store return and exchange procedures.
• Processed credit card transactions accurately and efficiently.
• Provided excellent customer service by helping customers locate items they were looking for.
• Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
• Informed customers about product pricing and answered questions regarding products and services available in the store.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Answered customers' questions and provided information on store procedures or policies.
• Built and maintained productive relationships with employees.
• Assisted customers with locating merchandise within the store.
• Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Maintained cleanliness and presentation of stock room and production floor.
• Checked personal identifications during alcohol and tobacco sales.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Operated cash registers to process payments for goods and services.
• Complied with all health and safety regulations while performing job duties.
• Answered incoming phone calls from customers regarding product availability or store locations.
• Greeted customers promptly and responded to questions.
• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
• Assisted co-workers with tasks as needed to ensure smooth operations of the store.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Offered customers carry-out service at completion of transaction.
• Prepared sales slips or sales contracts as needed to complete customer purchases.
• Greeted customers and provided friendly customer service.
• Maintained work area and kept cash drawer organized.
• Provided information on company policies, warranties, guarantees, financing options and other related matters.
• Informed customers of in-store promotions or pricing specials.
• Verified that all coupons were valid prior to processing them into the system.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Organized items purchased by customers according to their type or size for easy retrieval during checkout.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Scanned items and checked pricing on cash register for accuracy.
• Followed established loss prevention procedures when dealing with suspicious customers or activities.
• Ensured that all areas of the retail floor were properly stocked throughout each shift.

• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Ensured compliance with safety regulations and company policies.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Led employee performance evaluations and rewarded top performers to retain quality personnel.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Analyzed data from surveys or feedback forms to identify opportunities for improvement.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Facilitated interdepartmental communication by attending meetings or providing updates.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Created reports on sales trends, inventory levels, and financial data.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Assisted with developing and implementing marketing strategies to improve sales and profitability.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Communicated regularly with customers to gain insights into their needs.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Delegated work to staff, setting priorities and goals.
• Proposed or approved modifications to project plans.
• Delegated tasks to team members based upon skill level and to achieve organizational goals.
• Recruited and trained new employees to meet job requirements.
• Produced thorough, accurate and timely reports of project activities.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Monitored employee attendance records, timekeeping, and payroll information.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Established processes for monitoring customer satisfaction levels.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Maintained up-to-date knowledge of company products and services.
• Implemented new procedures or systems to improve efficiency within the organization.
• Managed customer service inquiries and complaints in a timely manner.
• Delegated daily tasks to team members to optimize group productivity.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Collaborated with management on developing strategic plans for achieving business goals.
• Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Created and managed budgets for travel, training and teambuilding activities.