Dynamic professional with experience as a Medication Benefits Assistant at Mount Roger's Community Services, excelling in benefits administration and effective communication. Proven ability to enhance operational efficiency and foster positive relationships, while demonstrating strong problem-solving skills and attention to detail in high-pressure environments. Committed to continuous improvement and team collaboration.
Overview
28
28
years of professional experience
Work History
Medication Benefits Assistant
Mount Roger's Community Services
Marion Virginia
04.2007 - Current
Assistant providers and nurses with submitting Prior Authorizations for medication. Assist when and where needed getting vital signs preparing patient to see Provider . Working with the community.
Correctional Officer
Southwest Virginia Regional Jail Authority
Abingdon, VA
06.1998 - 10.2007
Monitored inmate behavior to maintain safety and order within facility.
Conducted regular security checks to ensure compliance with policies and procedures.
Assisted in conflict resolution among inmates, promoting peaceful interactions.
Documented incidents and reported findings to supervisory staff for further action.
Trained new officers on safety protocols and emergency response procedures.
Evaluated operational processes, identifying areas for efficiency improvements within the correctional system.
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Conducted routine and emergency head counts.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Tracked inmates through head counts, visitor logs, and scheduled activities.
Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Enhanced facility security by conducting regular inspections and addressing potential risks.
Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
Booked new inmates into facility and processed inmates for release.
Received and accounted for personal possessions and determined inmate work assignments.
Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
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