Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Norris

Marion,VA

Summary

Dynamic professional with experience as a Medication Benefits Assistant at Mount Roger's Community Services, excelling in benefits administration and effective communication. Proven ability to enhance operational efficiency and foster positive relationships, while demonstrating strong problem-solving skills and attention to detail in high-pressure environments. Committed to continuous improvement and team collaboration.

Overview

28
28
years of professional experience

Work History

Medication Benefits Assistant

Mount Roger's Community Services
Marion Virginia
04.2007 - Current

Assistant providers and nurses with submitting Prior Authorizations for medication. Assist when and where needed getting vital signs preparing patient to see Provider . Working with the community.

Correctional Officer

Southwest Virginia Regional Jail Authority
Abingdon, VA
06.1998 - 10.2007
  • Monitored inmate behavior to maintain safety and order within facility.
  • Conducted regular security checks to ensure compliance with policies and procedures.
  • Assisted in conflict resolution among inmates, promoting peaceful interactions.
  • Documented incidents and reported findings to supervisory staff for further action.
  • Trained new officers on safety protocols and emergency response procedures.
  • Evaluated operational processes, identifying areas for efficiency improvements within the correctional system.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Booked new inmates into facility and processed inmates for release.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.

Education

High School Diploma - General Studies

Dixie County High School
Cross City, FL
06.1985

Skills

  • Microsoft office
  • Employee relations
  • Payroll processing
  • Benefits administration
  • Policy interpretation
  • Confidentiality
  • Benefits communication
  • Verbal and written communication
  • New employee enrollment
  • Written and oral communication
  • Relationship building
  • Benefits explanation
  • Documentation and reporting
  • Problem-solving
  • Time management
  • Attention to detail
  • Leadership skills
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Microsoft Excel proficiency
  • Team building
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Training and development
  • Professionalism
  • Interpersonal communication
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication

Timeline

Medication Benefits Assistant

Mount Roger's Community Services
04.2007 - Current

Correctional Officer

Southwest Virginia Regional Jail Authority
06.1998 - 10.2007

High School Diploma - General Studies

Dixie County High School