Patricia Nunes
Haines City,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Nail Technician
Patty's nails
Haines City, Florida
03.2021 - Current
- Provided manicures, pedicures and nail treatments to clients.
- Demonstrated knowledge of all products and services offered in the salon.
- Cleaned and sterilized tools and work areas between customers.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
- Developed creative designs on nails using a variety of colors and materials.
- Ensured that safety protocols were followed during each service provided.
Restaurant Team Member
Lily Flanagan's Pub
Babylon, New York
09.2018 - 09.2020
- Greeted customers and provided menus.
- Assisted in taking customer orders and providing recommendations
- Provided quality customer service with a friendly manner.
- Replenished condiments and other supplies at tables and stations.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Followed health code regulations when handling food items safely.
- Cleaned counters and common areas to minimize spread of germs.
- Cleaned tables and chairs to prepare dining area for next customers.
Ticket Agent
Frontier Airlines
Islip, New York
09.2019 - 04.2020
- Assisted customers with ticketing inquiries and purchase of tickets.
- Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
- Verified passenger identification documents for international flights.
- Lost job due to covid job down sized
Administrator Assistant
Aer Lingus
Inwood, New York
09.2016 - 05.2019
- Scheduled and managed appointments for executive staff, ensuring efficient use of time.
- Organized incoming mail and packages, sorting according to priority and forwarding to appropriate personnel.
- Prepared documents such as reports, agendas, letters, memos and presentations
- Answered telephone calls in a professional manner, providing information or routing callers to the appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies
- Managed customer resolutions for 13 airlines caterers
- Acted as liaison between management team members and other departments within the organization.
Medical Assistant
South Shore Orthopedics
West Islip, New York
11.2011 - 09.2018
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Conducted insurance verification and pre-certification and pre-authorization
- Assisted back office patient processes to reduce office wait times.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Education
High School Diploma -
West Islip Senior High School
West Islip, NY06-1990
Skills
- Airbrushing Techniques
- Dip Powder Technique
- Electric Filing
- Workflow Optimization
- Appointment Scheduling
- Check processing
- Office Administration
- Scheduling
- Data Entry
- Patient Scheduling
- Quick problem solver
- Medical Procedures
- Customer Service
- Team player mentality
- Server Support
Timeline
Nail Technician
Patty's nails
03.2021 - Current
Ticket Agent
Frontier Airlines
09.2019 - 04.2020
Restaurant Team Member
Lily Flanagan's Pub
09.2018 - 09.2020
Administrator Assistant
Aer Lingus
09.2016 - 05.2019
Medical Assistant
South Shore Orthopedics
11.2011 - 09.2018
High School Diploma -
West Islip Senior High School
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