Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
StoreManager

Patricia Oliveira

revere,MA

Summary

Dynamic Store Manager with a proven track record at RBJ Caso Donut, excelling in customer service and team leadership. Enhanced employee performance through effective training programs, resulting in improved customer loyalty. Skilled in retail inventory management and problem-solving, fostering a positive work environment and ensuring operational excellence.

Overview

20
20
years of professional experience

Work History

Store Manager

RBJ Caso Donut
06.2005 - Current
  • Oversaw daily operations to ensure optimal store performance and customer satisfaction.
  • Managed inventory control processes to minimize stock discrepancies and enhance product availability.
  • Implemented staff training programs, improving employee performance and retention rates.
  • Enhanced customer service protocols, resulting in improved customer feedback and loyalty ratings.
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

High School Diploma -

EIT
Brazil
12-1994

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Team leadership and coaching
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • POS systems
  • Recruitment and hiring
  • Staff supervision
  • Opening and closing procedures
  • Employee scheduling
  • Operations

Certification

  • ServSafe, 4/24/2030

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Manager

RBJ Caso Donut
06.2005 - Current

High School Diploma -

EIT

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