Patricia Opel Jaye
Customer Service Representative
Hiram,Georgia
Summary
To utilize all my skills and, training in customer relations, while I purse my bachelor’s degree in business administration.
Overview
35
35
years of professional experience
Work History
Client Getinsured
TEKsystems
09.2024 - 12.2024
- Assisting customers with application completion
- Routing calls to different departments
- Enrolling customer with Affordable health and dental coverage
- Updating customers account information
- Assisting customers on the Language Line
- Closing accounts ending their health coverage as requested by the customer
Customer Service Representative
Sykes Inc./Sitel
10.2017 - 10.2023
- Heavy phones
- Computer input
- Filing
- Opening and closing accounts
- Updating customers information
- Credit rebate
Customer Service
Afni Inc.
01.2023 - 04.2023
- Assisting customers with setting up new accounts
- Opening and closing customers accounts
- Processing payments
- Cross selling equipment
- Fraud protection
Sales Associate
J.C. Penney Inc.
11.2012 - 12.2012
- Company Overview: (Seasonal)
- Sales
- Maintaining the dressing rooms
- Stock
- Inventory
- (Seasonal)
Morristown Memorial Hospital
12.2000 - 08.2006
- Assisting doctors with medical emergencies
- Helping patients
- Heavy phones
- Filing
- Assisting medical staff with beeper repairs
Billing Specialist
Ricoh Corporation
05.1994 - 03.1996
- Billing
- Order entry
- Filing
- Process monthly reports
- Sorting mail
Billing Specialist
Ricoh Corporation
05.1992 - 03.1994
- Billing
- Inbound calls
- Filing
- Processing monthly billing reports
- Order entry
- Inventory
- Updating account information
- Rebates
PNC – Bank
05.1990 - 04.1993
- Cross selling
- Heavy phones
- Filing
- Opening and closing accounts
- Stop payment request
- Account maintenance
Customer Service
PNC National Bank
05.1990 - 04.1993
- Account maintenance
- Heavy phones
- Sorting mail
- Stop payment request
- Cross selling
- Address update
- Opening and closing accounts
Macy’s Northeast
08.1989 - 05.1990
- Billing
- Processing bedding and furniture orders
- Credit limit increase/decrease upon request
- Correspondence
- Opening and closing credit cards
- Customer information update
- Credit rebate
Customer Service
Macy’s Northeast
08.1989 - 05.1990
- Process customer’s complaints
- Computer input
- Sorting mail
- Order entry of bedding and furniture
- Opening new credit cards accounts
- Sorting mail
- Credit rebate
- Filing
- Address update
Education
BBA - Business Administration /Legal Studies
Strayer University
Atlanta, CA12-2025
Associate of Applied Science - Criminal Justice
Essex County College
Newark, New Jersey06-1984
High School Diploma -
West Side High
Newark, NJ06.1980
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Hobbies and Interests
- Reading
- Shopping
- Working out
- Writing poetry
Timeline
Client Getinsured
TEKsystems
09.2024 - 12.2024
Customer Service
Afni Inc.
01.2023 - 04.2023
Customer Service Representative
Sykes Inc./Sitel
10.2017 - 10.2023
Sales Associate
J.C. Penney Inc.
11.2012 - 12.2012
Morristown Memorial Hospital
12.2000 - 08.2006
Billing Specialist
Ricoh Corporation
05.1994 - 03.1996
Billing Specialist
Ricoh Corporation
05.1992 - 03.1994
PNC – Bank
05.1990 - 04.1993
Customer Service
PNC National Bank
05.1990 - 04.1993
Macy’s Northeast
08.1989 - 05.1990
Customer Service
Macy’s Northeast
08.1989 - 05.1990
BBA - Business Administration /Legal Studies
Strayer University
Associate of Applied Science - Criminal Justice
Essex County College
High School Diploma -
West Side High