PATRICIA ORTEGA
Zocca Restaurant
Houston,TX
1
Language
7
years of professional experience
Human Resources and Accounting Professional with extensive experience in full-cycle recruiting, payroll administration, and employment law compliance. Developed training materials and performance management programs while effectively resolving employee relations issues. Streamlined accounting processes, enhanced financial reporting accuracy, and fostered collaborative environments, adapting to evolving business needs.
Work History
Human Resources & Accounting Manager
3 Years- Manage full-cycle recruiting, interviewing, hiring, and onboarding for hospitality staff
- Investigate and resolve employee relations issues, ensuring fair and consistent outcomes
- Ensure organizational compliance with employment laws and HR policies
- Investigated and resolved employee relations issues, promoting fair and consistent outcomes
- Utilize performance management tools to coach employees and support leadership decision-making
- Design and maintain compensation strategies based on market research and pay surveys
- Led full-cycle AP/AR operations, achieving accuracy and timely processing
- Managed banking reconciliations and monthly balance sheet statements.
Part Time Evening Hostess
1 Year- Managed reservation system, optimizing seating arrangements for maximum capacity and minimal wait times.
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Collaborated with kitchen staff to facilitate timely food delivery and guest satisfaction.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Human Resources Manager
1 Year 4 Months- Administered bi-weekly payroll for healthcare staff, ensuring accuracy and compliance using Paylocity and Attendance on Demand
- Reviewed and processed payroll adjustments for PTO, bonuses, and overtime to maintain payroll integrity
- Reviewed and processed payroll adjustments including PTO, bonuses, and overtime
- Monitored staff licensing and ensured ongoing compliance with regulatory requirements
- Assisted with organization-wide HR initiatives including audits, performance reviews, and compensation reviews
- Facilitated organization-wide HR initiatives including audits, performance reviews, and compensation reviews to support strategic HR goals
- Processed accounts payable invoices for timely and accurate payment
- Facilitated conflict resolution sessions, fostering a positive work environment.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
Business Office Manager
2 Years 6 Months- Oversaw daily bank deposits and prepared daily cash reports
- Generated end-of-month financial reports to inform ownership decisions
- Managed Accounts Payable and Accounts Receivable departments
- Trained and supervised a team of 35+ employees on systems, policies, and best practices
- Coordinated vendor communications to ensure timely processing of orders, invoices, and payments
- Coordinated vendor communication regarding orders, invoices, and payments
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Managed full-cycle recruiting to effectively onboard new employees
Education
- SHRM-CP Society of HR Certified Professional
Skills
Time management
AP and AR management
Financial reporting
Account reconciliation
HR policies and procedures
Employee training
Compliance management
Employee relations
Training and mentoring
Compensation analysis
Section name
- Human Resources Management
- Payroll Administration (ADP)
- Training & Development
- Team Leadership
- Recruiting, Interviewing & Onboarding
- Performance Management
- HR Policies & Procedures
- Employee Relations & Conflict Resolution
- Compliance & Audits
- Bilingual: English / Spanish
Languages
Spanish
Native or Bilingual
Timeline
Part Time Evening Hostess
Zocca Restaurant
07.2025 - 07.2026Read More
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UTSA-Online
from SHRM-CP Society of HR Certified Professional
Read More