PATRICIA PAES
C&C North America
Savannah,GA
3
Languages
1
Certification
14
years of professional experience
Customer Service Representative coordinating customer orders, deliveries, and issue resolution across fast-paced commercial operations. Manages SAP, Salesforce, and shipping records to keep information accurate and move requests through the order-to-delivery cycle. Supports purchase orders, returns, credits, and pickups while working closely with sales, warehouse, and transportation teams.
Work History
Customer Service Representative
4 Years 6 Months- Handled customer inquiries and requests by phone and email, delivering accurate information and timely solutions to enhance the order and delivery experience.
- Build and maintain strong customer relationships through responsive, professional, and solutions-oriented communication.
- Coordinate deliveries, returns, credits, shipments, and customer pickups while ensuring accuracy and customer satisfaction.
- Collaborate closely with sales and warehouse teams to resolve customer issues, improve order flow, and support on-time deliveries.
- Monitor open orders, back orders, delivery orders, schedules, and tracking spreadsheets to proactively identify issues and prevent delays.
- Manage incoming containers and coordinate closely with sales, warehouse, transportation, and internal departments to keep orders moving efficiently.
- Monitored open orders, back orders, delivery orders, and schedules to proactively identify issues and prevent delays, ensuring customer satisfaction.
- Collaborated with sales and warehouse teams to resolve customer issues and streamline order flow, facilitating on-time deliveries.
- Prioritize competing customer and operational needs in a fast-paced environment.
Center Distribution Specialist (CDS)
7 Months- Supported regional distribution operations while gaining in-depth knowledge of logistics processes and operational standards.
- Managed CDS inbox for East Region, resolving escalated customer and operational issues to maintain service quality.
- Worked with multiple centers to coordinate solutions and maintain efficient regional workflows.
- Traveled to multiple centers to enhance operational support and acquire insights into diverse distribution processes.
- Trained new Customer Service Representatives and provided operational coverage.
- Returned to the CSR position following the company-wide elimination of the CDS role.
- Self-Employed – Savannah, GA
Delivery Driver
2 Years 6 Months- Delivered food, groceries, and packages while ensuring safety, accuracy, and efficiency, enhancing customer satisfaction.
- Secured customer merchandise and ensured timely, accurate deliveries to uphold service standards.
- Applied route-planning, organization, time-management, and problem-solving skills to navigate high-volume delivery demands.
- Self-Employed – Savannah, GA
Customer Service Agent
3 Years 6 Months- Promoted and sold air travel services, enhancing customer satisfaction by addressing individual travel needs.
- Managed check-in, ticketing, cargo acceptance, and passenger assistance in a fast-paced transportation environment.
- Assisted with domestic and international travel requirements and regulations.
- Communicated professionally with diverse customers, effectively resolving concerns to improve overall service experience.
- Supported distressed passengers, ensuring compliance with company policies while providing reassurance and assistance.
- Managed aircraft weight and balance and made public announcements.
- Savannah/Hilton Head International Airport
Transportation Security Officer
1 Year 9 Months- Demonstrated professionalism, accuracy, and composure in high-pressure transportation environment, enhancing passenger trust.
- Conducted passenger and baggage screenings with security technology, ensuring adherence to safety and compliance standards.
- Protected safety and security of travelers, airport facilities, and aircraft, contributing to overall operational integrity.
Ads Quality Evaluator
1 Year- Reviewed and analyzed websites in Portuguese and English to ensure content meets quality standards.
- Reviewed and analyzed websites in Portuguese and English.
- Communicated findings and collaborated with team during virtual meetings to enhance evaluation processes.
- Remote
Education
Associate Degree - Elementary Teaching
Skills
Customer relationship management
B2b customer service
Order & shipment management
Microsoft Office
Inside Sales & Commercial Support
Logistics & transportation
Dispatch coordination
Shipment tracking
Purchase orders & material transfers
Cross-functional collaboration
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved accuracy through effectively helping with finding errors and typos.
- Documented and resolved finding the right info which led to managing and rightfully resolving the issue.
Certification
- TSA Academy: Security Checkpoint & Baggage
- FLETC
- TSA Crew Member Training
- TSA CT 3-D Imaging Scanner Training
- American Airlines IBM Quik Software Training
- Google Ads Evaluator Training Program
- Multiple Fitness Instruction Courses & Certifications
LANGUAGES
Portuguese: Native
English: Fluent
Spanish: Intermediate
ADDITIONAL EXPERIENCE
- YMCA & Curves Fitness Center – GA — Zumba & Fitness Instructor | 2011–2013
- Highland Farms Grocery Stores – Toronto, Canada — Cashier | 1998–1999
- Selma Salon & Spa – Mogi Mirim, Brazil — Manager & Aesthetician | 1995–1997
- Managed staff, scheduling, administrative operations, payments, financial reports, and vendor contracts.
- Estrela de Luz Primary Public School – Mogi Mirim, Brazil — Teacher Assistant | 1994–1995
- Dental Office – Dr. Franca – Mogi Mirim, Brazil — Receptionist & Dental Assistant | 1991–1992
- Managed appointments, payments, and financial reporting.
Timeline
Center Distribution Specialist (CDS)
03.2024 - 10.2024Read More
Customer Service Representative
C&C North America
02.2022 - CurrentRead More
Delivery Driver
DoorDash & Amazon Flex
08.2019 - 02.2022Read More
Transportation Security Officer
Transportation Security Administration (TSA)
04.2019 - 01.2021Read More
Customer Service Agent
American Airlines (Envoy Inc.)
04.2018 - 10.2021Read More
Ads Quality Evaluator
Google (WorkforceLogic)
01.2013 - 01.2014Read More
Monsenhor Nora College
Associate Degree from Elementary Teaching
Read More