Patricia Pena

• Input financial data and produced reports using Software.
• Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
• Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
• Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
• Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
• Prepared working papers, reports and supporting documentation for audit findings.
• Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
• Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
• Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.

• Assisted claimants, providers and clients with problems or questions regarding claims.
• Examined claims, records and procedures to grant approval of coverage.
• Checked documentation for appropriate coding, catching errors and making revisions.
• Collaborated with fellow team members to manage large volume of claims.
• Coordinated and planned investigations of claims to confirm compensability and coverage.
• Signed payment approvals accepted claims.

Reconciliation of warranty schedules and tire schedules. Do write off , posting of the money from the manufacturer. Closing of the month accounts reconciliation.

• Process both small and large scale warranty claim audits
• Review parts and claims to validate compliance with proper diagnosis procedures, claim submission procedures, and compliance with TSB or TSB parts flags
• Conduct claim chargeback decisions based on knowledge of warranty policy, training, and vehicle technical experience
• Create new entries as needed
• Manage all databases and records
• Assemble audit findings and create summary reports for the warranty leadership team

• Worked closely with company executives to identify new business opportunities routinely participated in the sales process
• Handling cash payment or credit card as well as check credit card to ensure the reliability of purchasing
• Answered customers’ questions regarding products, priced and availability, organized sale calls with different vendors
• Produce financial statements and prepare reports and summaries for supervisors and managers for end of the month report
• Record administrative and office monthly expenses
• Review payable accounts to ensure that customer’s information is properly recorded and the records contain appropriate authorization for payment
• Modified our collection process to increase sales revenue

• Modified our collection process to increase sales revenue
• Handled client relationship management functions, which included promoting enduring relationships with a diverse clientele
• Cultivated positive and enduring relationships with customers.