Patricia Pena-Diaz
Harlem,GA
Summary
Outgoing and hard-working seasoned dental assistant offering high quality performance in a wide range of patient treatment. Highly skilled and courteously interacted with patients by answering questions and assisting with special requests.
Skilled Dental Insurance Coordinator bringing 20+ years of experience in coordinating, processing, and troubleshooting insurance payments. Adept at managing collections and receivables, referral process and insurance billing functions. Successful in recommending strategies to improve revenue cycle management and workflow.
Overview
29
29
years of professional experience
Work History
Dental Assistant
DDA/ Dr. Burton - Dr. Spencer
Dunedin, FL
12.2021 - 04.2024
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Educated patients on treatment procedures and post-procedure home care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Explained dental services and payment plans to help patients make informed decisions.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
Licensed Medical Aesthetician
The Sanctuary Day Spa
Tampa, FL
10.2021 - 02.2024
Licensed Aesthetician
Summit Salon Academy, Tampa. A Redken Premier School
Tampa, FL
07.2021 - 12.2021
Dental Assistant
Fisher-Jones/ Dr. Cameron
Olympia, WA
11.2020 - 03.2021
- Laid out dental instruments and equipment before procedures.
- Instructed and educated patients to prepare for oral surgery
- Supported dentist chairside with procedures including composite restorations, root canals, extractions, implants and IV sedation's.
- Gathered medical information, dental health history and vitals from patients.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Took preliminary impressions of patient teeth to prepare for custom impressions and scans for fabrication of permanent dental work.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Insurance Coordinator & Dental Assistant
Dr. Steven L. Wilson (retired)
Augusta, GA
05.2012 - 09.2020
Dental Assistant
Dr. David Reid (retired)
Augusta, GA
09.1999 - 09.2011
Pediatric Oral Surgery Dental Assistant
US Army
Wurzburg, Germany
07.1995 - 08.1999
Education
Licensed Skin Care Specialist - Advanced Skin Care Specialist
Summit Salon Academy
Tampa, FL12.2021
US Marines/US Army
Wurzburg, GermanySkills
- Dental billing proficiency
- Dental insurance experience
- Experience Dental Assisting
- Insurance claims processing
- Skilled in Dentrix and Eagle Soft
- Insurance terminology
- Disinfecting rooms and equipment
- Sterilization techniques
- Micro-needling treatments
- Micro-dermabrasion treatments
- Medical Grade Peels
- Lira professional skin line
Timeline
Dental Assistant
DDA/ Dr. Burton - Dr. Spencer
12.2021 - 04.2024
Licensed Medical Aesthetician
The Sanctuary Day Spa
10.2021 - 02.2024
Licensed Aesthetician
Summit Salon Academy, Tampa. A Redken Premier School
07.2021 - 12.2021
Dental Assistant
Fisher-Jones/ Dr. Cameron
11.2020 - 03.2021
Insurance Coordinator & Dental Assistant
Dr. Steven L. Wilson (retired)
05.2012 - 09.2020
Dental Assistant
Dr. David Reid (retired)
09.1999 - 09.2011
Pediatric Oral Surgery Dental Assistant
US Army
07.1995 - 08.1999
Licensed Skin Care Specialist - Advanced Skin Care Specialist
Summit Salon Academy
US Marines/US Army
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