Patricia Perez
Eagle Pass,TX
Summary
Proven ability to enhance service delivery through effective problem-solving and active listening. Recognized for maintaining compliance and optimizing operations, while fostering strong team collaboration and delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Dispatcher/clerk
CWS
Eagles Mere, PA
04.2025 - Current
- Coordinated daily schedules for drivers, ensuring timely and efficient service delivery.
- Processed incoming orders, verifying accuracy and addressing discrepancies promptly.
- Maintained detailed logs of dispatch activities to ensure compliance and traceability.
- Monitored vehicle locations in real-time, optimizing routes based on traffic conditions.
- Facilitated communication between drivers and clients, ensuring clear and timely updates.
- Resolved scheduling conflicts by adjusting routes and workloads effectively.
- Assisted in training new dispatchers on software systems and operational protocols.
- Supported inventory management by tracking supplies and placing orders as needed.
- Documented incidents and reported them to management for further action and resolution.
Sales Associate
O’Reilly Auto Parts
Eagle Pass, TX
01.2017 - 03.2025
- Assisted customers by providing detailed product information and recommendations.
- Conducted regular inventory checks to ensure product availability and accuracy.
- Collaborated with team members to execute promotional activities effectively.
- Processed sales transactions using point-of-sale systems with high accuracy.
- Resolved customer inquiries and concerns with professionalism and efficiency.
- Educated customers on product features and benefits to enhance their purchasing decisions.
Education
No Degree - Medical Assistant
Southwest Texas Junior College
Uvalde, TXSkills
- Dispatch software
- Route planning
- Scheduling coordination
- Prioritization
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Dispatcher/clerk
CWS
04.2025 - Current
Sales Associate
O’Reilly Auto Parts
01.2017 - 03.2025
No Degree - Medical Assistant
Southwest Texas Junior College