Patricia Pikul
Chicopee,MA
Overview
2025
2025
years of professional experience
Work History
Pharmacy Technician Trainee
Walmart
Chicopee, Massachusetts
09.2024 - Current
- Maintained patient profiles and medication records.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Performed cashier duties such as accepting payments and issuing receipts.
- Verified insurance coverage for medications.
- Stocked shelves with pharmaceutical products.
- Answered customer inquiries about medications, dosages and side effects.
- Received incoming shipments and checked accuracy of orders.
- Ordered supplies from wholesalers or manufacturers when necessary.
- Organized drugs by expiration date to ensure freshness.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Maintained accurate inventory levels of all drugs stored in pharmacy.
- Ensured compliance with state laws regarding controlled substances.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
- Kept work areas clean, organized, and safe at all times.
- Monitored storage conditions of pharmaceuticals to ensure effectiveness.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Front End Team Lead
Walmart
Chicopee, Massachusetts
11.2021 - 09.2024
- Developed and managed front-end development processes for web applications.
- Provided technical leadership, mentorship and guidance to team members.
- Conducted code reviews and identified areas of improvement in the existing codebase.
- Collaborated with other departments to ensure successful delivery of projects.
- Maintained up-to-date knowledge of emerging technologies and industry trends related to front end development.
- Analyzed customer feedback data to identify opportunities for improvements in user experience.
- Organized training sessions for team members on new technologies or techniques used in projects.
- Assisted with recruitment efforts by conducting interviews, evaluating candidates' skillset.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Taught junior employees proactive strategies to meet operational and sales goals.
Money Center Associate
Walmart
Chicopee, Massachusetts
11.2018 - 04.2020
- Performed daily balancing of cash drawer and money center operations.
- Assisted customers with check cashing, bill payment, and money orders.
- Answered customer inquiries regarding policies and procedures.
- Conducted regular audits of Money Center records to ensure accuracy.
- Processed deposits, withdrawals, transfers, and loan payments for customers.
- Provided excellent customer service to ensure satisfaction.
- Resolved customer complaints in a timely manner.
- Verified customer identification documents according to established guidelines.
Cashier
Walmart
Chicopee, Massachusetts
01.2017 - 01.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Toy Sales Associate
Walmart
Chicopee, Massachusetts
11.2016 - 01.2017
- Greeted customers, responded to inquiries and provided information on products.
- Assisted customers in selecting appropriate toys according to their needs.
- Maintained accurate records of sales transactions and customer information.
- Demonstrated knowledge of toy features and benefits to promote sales.
- Organized the store shelves, displays and inventory area for maximum visibility.
- Restocked merchandise as needed throughout the day.
- Provided excellent customer service with a positive attitude.
- Assisted in creating attractive window displays for new product releases.
- Adhered to all safety guidelines when handling toys on display or in stock rooms.
- Cleaned shelves, counters, walls and windows regularly to maintain an orderly environment.
- Followed established procedures for opening and closing store operations each day.
- Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Customer Service Manager
Walmart
Education
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MA06-2015
Skills
- Production leadership
- Inventory organization
- Medication counting
- Drug utilization review
- Point of sale systems proficiency
- Drug storage procedures
- Proper labeling
- Computer research
- Effective communication skills
- Great counting abilities
- Team Collaboration
- New Hire Onboarding
- Quality Control Procedures
- Problem-solving skills
Timeline
Pharmacy Technician Trainee
Walmart
09.2024 - Current
Front End Team Lead
Walmart
11.2021 - 09.2024
Money Center Associate
Walmart
11.2018 - 04.2020
Cashier
Walmart
01.2017 - 01.2018
Toy Sales Associate
Walmart
11.2016 - 01.2017
Customer Service Manager
Walmart
High School Diploma -
Chicopee Comprehensive High School