PATRICIA PILATO

• Shipment Tracking: Monitoring inbound air or ocean freight to ensure on-time, cost-effective delivery.
• Freight Coordination: Managing processes from origin pickup to final destination, including bonded movements and specialized cargo
• Issue Resolution: Acting as the primary escalation point for shipping delays or damaged goods.
• Ensuring all shipments comply with U.S. Customs and Border Protection (CBP) and other partner government agencies.
• Ensuring Power of attorney comply with the Brokerage department regulations
• Data Verification: Reviewing import documents for accuracy, including commercial invoices, packing lists, bills of lading, and tariff classifications.
• Overseen accurate financial processing.
• Staff Supervision: Hiring, coaching, and evaluating team performance.
• Financial Oversight: Monitoring budgets, approving shipping rates, reviewing month-end P&L reports, and managing accounts payable/receivable.
• Quoting customers and agents for all modes of transportation Ocean, Air , LCL , FTL and Domestic.
• Onboarding new customers
• Collaborating with suppliers to streamline order processing and communication.

• Managed a team of over 15 employees
• Supervised import operations, ensuring compliance with international shipping regulations and customs procedures.
• Coordinated logistics between suppliers and carriers to optimize freight efficiency and reduce delays.
• Managed documentation processes for import shipments, verifying accuracy and completeness of paperwork.
• Trained new staff on import protocols, fostering a knowledgeable team environment focused on operational excellence.
• Generated monthly and weekly reports to track import metrics
• Delivered exceptional customs services creating and maintain strong professional relationship with the clients. Keeping clients satisfied and engaged.
• Finalized billing process and ensure timely financial closing.
• Quoting special projects generating new business from clients

and prospecting the market for new potential.

• Anticipated any need for improvement in the relationship between the organization and our biggest clients.
• Worked with other departments to develop strategies for improving the quality of the goods or services delivered to key clients.
• Creating regular reports regarding shipments status and company's internal metrics

• Coordinated air import shipments, ensuring compliance with regulations and timely delivery schedules.
• Managed customs documentation and provided accurate tariff classifications for imported goods.
• Tracked shipment progress diligently, updating clients on any changes or potential delays in a timely manner.
• Developed long-lasting relationships with key industry contacts in order to stay informed about market trends and emerging business opportunities.
• Reduced shipment delays with effective communication between carriers, clients, and customs brokers.
• Coordinated with overseas partners for seamless handling of air import shipments and prompt delivery to clients.
• Handled time-sensitive cargo shipments expertly, ensuring priority delivery to meet critical deadlines for clients.
• Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
• Prepared hazardous material shipments in compliance with safe handling practices.
• Utilized computer systems to manage cargo shipments and accurately track goods.
• Resolved any customer inquiries or complaints to restore satisfaction.
• Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
• Liaised with customers provide status updates and explain cargo shipment delays.
• Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
• Built working relationships with clients to foster loyalty and encourage repeat business.
• Delivered excellent customs service

• Oversaw import operations, ensuring compliance with international regulations and company policies.
• Developed and implemented streamlined processes for documentation and customs clearance.
• Managed vendor relationships to negotiate favorable shipping rates and terms.
• Led cross-functional teams in resolving import-related issues efficiently.
• Quoting customers and agents for all modes of transportation Ocean, Air , LCL , FTL and Domestic.
• Onboarding new customers
• Collaborating with suppliers to streamline order processing and communication.
• Delivered exceptional customs service

• Led import operations to enhance compliance with international trade regulations.
• Developed and implemented streamlined processes for customs documentation and clearance.
• Delivered excellent customs services by creating a strong professional relationship with the clients
• Negotiated contracts with shipping vendors to optimize logistics costs and service quality.
• Coordinated cross-functional teams to ensure timely delivery of imported goods.
• Mentored junior staff on best practices in import management and compliance standards.
• Established key performance indicators to measure efficiency of import processes and vendor performance.
• Collaborated with stakeholders to improve supply chain visibility and responsiveness in import activities.
• Developed strong relationships with vendors, fostering a collaborative environment for successful negotiations.
• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
• Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
• Coordinated and negotiated contracts to facilitate freight movements.
• Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
• Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
• Supported import metrics around import functions and drove continuous performance improvements.
• Ensured compliance with customs regulations, facilitating smooth and timely clearance of goods.
• Cultivated a culture of continuous improvement within the import team through regular performance reviews and feedback sessions.
• Coordinated closely with sales teams to understand customer needs and tailor product offerings accordingly.
• Managed a team of import specialists, providing training and guidance to improve overall performance and productivity.
• Enhanced operational efficiency by streamlining import processes and implementing new software tools.
• Played a pivotal role in driving business growth by identifying new markets and sourcing opportunities for expanding product offerings.
• Reduced costs for the organization by negotiating favorable contracts with international suppliers.
• Evaluated potential suppliers based on quality, cost, and reliability, ensuring long-term success in sourcing decisions.
• Collaborated with cross-functional teams to identify opportunities for process improvement in the import department.
• Fostered a proactive approach in handling issues related to shipment delays, damages, or discrepancies, minimizing disruptions to the supply chain.
• Strengthened communication channels between internal departments such as finance, procurement, warehousing while managing imports.
• Monitored industry developments to stay informed about changes in trade policies, tariffs, or other relevant factors affecting imports.
• Coordinated shipments of product from country of origin to final destination by both air and land transport.
• Insured cargo against loss, damage or pilferage.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Advised customers on transportation options, types of carriers or shipping routes.