Patricia Plent
Los Angeles,CA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Well-qualified leader offering demonstrated skill and success in managing internal processes, managing inventory, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
23
23
years of professional experience
Work History
Accounting Consultant
JD Customs Consulting LLC
06.2022 - 08.2022
- Monitored clients' financial situation by tracking changes in wealth and life circumstances, analyzing financial plan results and identifying and evaluating new financial strategies.
- Optimized budget management for client by providing tailored recommendations based on their unique business needs.
- Established strong relationship with client by providing exceptional service, understanding their unique needs, and delivering tailored solutions to address their financial challenges.
Merchant
Trader Joe's
03.2005 - 09.2017
- Mentored crew members, fostering culture of continuous improvement and professional growth within.
- Coordinated special events such as: Flyer dropping, daily demonstrations at The Tasting Station and seasonal promotions that drove incremental revenue increases of 5.5% per day.
- Streamlined inventory management tasks for increased efficiency and accuracy that included managing 20 to 30 employees who had same task of handling inventory.
- Provided comprehensive training to new employees, ensuring smooth integration with team.
Customer Service Manager
Office Depot
01.2000 - 11.2004
- Implemented quality control measures to maintain high standards of service across all touchpoints within organization, this included delivery items and special order items
- Defined clear targets of sales goal, and objectives and communicated to other five to seven team members. Increase revenue daily by two percent.
- Managed several customer service representatives, fostering positive work environment focused on teamwork and collaboration between cashiers, copy center, furniture and business machine departments.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Bachelor of Science - Accounting
12.2020
Associate of Arts - Behavioral Sciences
06.2018
- Honoree of Cum Laude GPA 3.8
Skills
- Documentation and Reports
- Inventory Assessment
- Account Reconciliation
- Team Building and Leadership
- Intuit QuickBooks
- Bank Reconciliation
- Complex Problem-Solving
- Active Listening
- Microsoft Office
- Inventory Property
- Reliability and Integrity Improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounting Consultant - JD Customs Consulting LLC
06.2022 - 08.2022
Merchant - Trader Joe's
03.2005 - 09.2017
Customer Service Manager - Office Depot
01.2000 - 11.2004
California State University - Long Beach - Bachelor of Science, Accounting
West Los Angeles College - Associate of Arts, Behavioral Sciences
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