PATRICIA POTTS
Sherman,Texas
Overview
8
8
years of professional experience
Work History
Medic
Texas institute for neurological disorders
Sherman, Texas
06.2024 - Current
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized patient charts before each day's clinic sessions began.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Responded to patient callbacks and phone-in prescription refill requests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted back office patient processes to reduce office wait times.
Medical Assistant
Premier Pulmonary and Sleep Medicine
Denison, Texas
06.2023 - 05.2024
- Completed intakes, measuring vital signs and documenting symptoms
- Supported medical staff by answering phones and preparing supply orders
- Oversaw patient check-in by pulling charts, verifying data and organizing paperwork
- Updated records in EHR system, carefully protecting patient information and verifying data
- Administered injections, medications, and vaccinations as directed by physician
- Trained new medical assistants on office procedures and protocols
- Conducted phone triage to determine urgency of patient concerns or symptoms
- Educated patients regarding medications, treatment plans, and lifestyle changes
- Processed billing claims accurately according to established guidelines
- Handled front desk responsibilities such as answering phones, greeting patients, and managing paperwork
- Maintained accurate patient records in electronic health record systems
- Performed skin allergy testing, biologic injections, and pulmonary function test
- Processed prior authorizations
Medical Assistant
Total Men's Primary Care
Sherman, Texas
09.2020 - 04.2023
- Scheduling patients visits, labs and specialist appointments
- Medical billings, insurance processing, pharmacy prescriptions, and HIPPA documentation
- Blood pressure, taking patient vitals records, initial patient review, collecting lab samples and dressings
- Administer injections as directed by physician
- Utilized vacuums tube, syringe, and venipuncture method to draw blood from veins as well as capillaries through dermal puncture such finger stick methods
- Disposed of contaminated sharps, in accordance with applicable laws, standards and policies
- Collect specimens at specific time intervals for test
Debt Collector
Elevate Recoveries
Sherman, Texas
08.2017 - 09.2020
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Processed incoming payments from customers according to established procedures.
- Performed regular reviews of assigned accounts to ensure compliance with company policies.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Secured payments by following up with customers which disregarded promise to pay.
- Processed payments over phone and set up recurring drafts.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
Education
Certification - Certified Medical Assistant, Certified Phlebotomy Technician
Grayson county College
Denison, Texas05.2022
Pathways High School -
Pathways High School
Denison, Texas01.2017
Skills
- Patient Flow Management
- Strong communication
- Experience with working in excel
- Knowledge of HIPPA
- Proficient typing and computer skills
- Medical terminology
- Daily clinic preparation
- EMR Systems (ECW) ( PCC)
- administering injections
- Specimen collections
- Attention to detail
- Phone etiquette
- Multitasker
- Simple dressings
- Patient Scheduling
- Organizational Skills
- Time Management
- Direct Patient Care
- Medical Billing & coding
Timeline
Medic
Texas institute for neurological disorders
06.2024 - Current
Medical Assistant
Premier Pulmonary and Sleep Medicine
06.2023 - 05.2024
Medical Assistant
Total Men's Primary Care
09.2020 - 04.2023
Debt Collector
Elevate Recoveries
08.2017 - 09.2020
Certification - Certified Medical Assistant, Certified Phlebotomy Technician
Grayson county College
Pathways High School -
Pathways High School