Patricia Prezioso
Fresno,CA
Summary
Highly energetic hotel manager with more than 20 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Guest-oriented hotel manager offering more than 20 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
13
13
years of professional experience
Work History
On-Site Motel Manager
NEWPORT BAY MOTEL
Newport, OR
03.2016 - 10.2018
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rate
- Promoted hotel brand by incorporating new social media marketing program, resulting increase in new business.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
Food and Beverage Assistant Manager
DIAMOND SPORTS BAR & CASINO
Fresno, CA
01.2006 - 07.2008
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Resolved customer complaints involving food or beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Flight Attendant/Contractor
WIN AIR, SPORTS JET, AIR CASTLE
Fresno, Long Beach, Los Angeles, CA
05.1997 - 04.2004
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Relayed updates and information to passengers after confirming key details with pilot.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours across night, weekend and holiday shifts.
Administrative Assistant to Clinic Director
BAY AREA ADDICTION AND TREATMENT
Fresno, CA
02.1996 - 03.1997
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors to purchase and set up equipment and services.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
Education
Travel Agent/Airline Certificate - Hospitality
International Travel Academy
Fresno, CA10.1990
Skills
- Hotel Reservations
- Operational Efficiency
- Complex Problem-Solving
- Critical Thinking
- Guest Experiences
- Dynamic Communication Skills
- Facility Management
- Social Media Networking
Timeline
On-Site Motel Manager
NEWPORT BAY MOTEL
03.2016 - 10.2018
Food and Beverage Assistant Manager
DIAMOND SPORTS BAR & CASINO
01.2006 - 07.2008
Flight Attendant/Contractor
WIN AIR, SPORTS JET, AIR CASTLE
05.1997 - 04.2004
Administrative Assistant to Clinic Director
BAY AREA ADDICTION AND TREATMENT
02.1996 - 03.1997
Travel Agent/Airline Certificate - Hospitality
International Travel Academy
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