Patricia Proctor
Corrigan,TX
Summary
Dynamic professional with a proven track record at Naskila Casino, excelling in customer service and cash handling proficiency. Leveraged gaming machine knowledge and quick decision-making to enhance gaming experiences, fostering loyalty and repeat business. Demonstrated strong work ethic and teamwork, significantly contributing to smooth operations and positive customer interactions.
Overview
7
7
years of professional experience
Work History
Gaming Attendant
Naskila Casino
11.2020 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Beverage Server
Naskila Casino
09.2019 - 11.2020
- Completed mandatory server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Office Assistant
Morgan Performance
06.2018 - 04.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Waitress
Paradise Grille
10.2017 - 06.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Skills
- Strong Work Ethic
- Gaming machine knowledge
- Quick Decision Making
- Cash handling proficiency
- Gaming industry awareness
- Customer Service
- Time Management
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Communication
- Reliability
- Flexibility
Timeline
Gaming Attendant
Naskila Casino
11.2020 - Current
Beverage Server
Naskila Casino
09.2019 - 11.2020
Office Assistant
Morgan Performance
06.2018 - 04.2019
Waitress
Paradise Grille
10.2017 - 06.2018
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