Summary
Overview
Work History
Skills
Timeline
Generic

Patricia Rainey

Richmond,VA

Summary

Dynamic and detail-oriented professional with extensive experience at Johnston-Willis Hospital, excelling in patient interaction and medical record management. Proven ability to efficiently process requests and upload imaging, ensuring compliance with HIPAA regulations. Recognized for maintaining high standards of confidentiality and delivering exceptional service in fast-paced environments.

Overview

33
33
years of professional experience

Work History

Department Secretary

Johnston-Willis Hospital
Richmond, VA
06.1992 - Current
  • Greet patients in a professional manner, and direct them to the appropriate department.
  • Answer multi-line telephones professionally and efficiently. Respond to inquiries and transfer calls as needed.
  • Review and process incoming requests for imaging via fax.
  • Enter requisitions for scheduled and non-scheduled procedures. Review all physician orders for accuracy, and attach the "special instruction sheet" for any additional requests.
  • Upload outside imaging on CDs into PACS and/or PowerShare. Burn images on CD/DVD via Altamont/CD Burner. Transfer electronic images on a daily basis.
  • Process all outpatient medical record documentation and ensure it is faxed, mailed, and/or distributed to the appropriate location.
  • Maintain strict confidentiality regarding employees and patient information according to HIPAA Policy and Procedure.
  • Complete and maintain educational requirements.
  • Process all imaging legal requests according to the subpoena's instructions by the deadline.
  • Demonstrate knowledge and proficiency in all clerical areas of Radiology. (i.e., Diagnostic, CT, MRI, US, Mammography, Nuclear Medicine, Radiology Registration, and File Room).
  • Ensure all images are obtained, and outside radiological images are uploaded for all in-house conferences and tumor boards.
  • Initiate and facilitate imaging comparisons, and report addendums per the request of a physician.

Environmental Services Housekeeper

Bon Secours Hospital
Richmond, VA
05.2008 - 03.2025
  • Vacuumed carpets and upholstered furniture.
  • Maintained cleaning equipment in a clean and orderly fashion.
  • Adhered to departmental policies regarding safety protocols while performing job duties.
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Emptied trash cans and replaced liners as needed.
  • Replenished supplies such as soap, toilet paper and paper towels in restrooms.
  • Attended required training sessions related to housekeeping tasks.
  • Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.

Skills

  • Patient interaction
  • Multi-line telephone
  • Request processing
  • Medical record management
  • Image upload
  • Clerical tasks

Timeline

Environmental Services Housekeeper

Bon Secours Hospital
05.2008 - 03.2025

Department Secretary

Johnston-Willis Hospital
06.1992 - Current

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Patricia Rainey