Patricia Ramos
Tucson,AZ
Summary
I’m passionate about creating memorable customer experiences, and I’ve had the opportunity to hone that skill at First Watch Daytime Cafe and SweetCheeks Wax Parlor. In both roles, I focused on building genuine connections with customers, boosting satisfaction, and helping drive profitability through thoughtful service and upselling. My ability to communicate clearly and effectively at the point of sale allowed me to manage busy, high-pressure situations with ease. As a result, I was able to contribute to smoother operations and improved service delivery, making every customer interaction count.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess
First Watch Daytime Cafe
Tucson, AZ
09.2024 - Current
- Communicated with servers about new tables, changes in food availability, and customer comments.
- Spoke with patrons to drive satisfaction with food and service.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted staff by serving food and beverages or bussing tables.
- Collected reservation information, and communicated updates to guests via mobile device or in person.
- Communicated clearly with kitchen staff regarding customer orders.
- Handled cash payments and reconciled daily transactions accurately.
- Verified reservations and wait times with customers.
Waxing Specialist
SweetCheeks Wax Parlor
Tucson, AZ
12.2022 - 09.2023
- Managed front desk operations while scheduling client appointments and upselling services and products.
- Handled inventory management and submitted weekly orders to maintain stock levels.
- Booked follow-up appointments for clients, ensuring seamless service continuity.
- Handled daily salon opening and closing operations.
- Assessed client skin concerns through consultations and provided customized skincare regimens.
- Adhered to state board regulations by sanitizing tools and ensuring rooms were clean.
- Provided clients with detailed information on service menu and recommended suitable services.
Restaurant Hostess/Waitress
Guillermo's Double L Mexican Restaurant
Tucson, AZ
03.2019 - 04.2023
- I watched the dining area staff to evaluate server loads and calculate accurate wait times.
- I took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Informed servers of newly seated parties for speedy service.
- I took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Shared knowledge of menu items and flavors enables customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected credit card, cash, and gift certificate payments, and dispensed change for cash transactions.
Wax Specialist
European Wax Specialist
Tucson , AZ
08.2020 - 08.2021
- Maintained clean and sanitary workspace
- Waxed 100+ guests using hard wax.
- Full Body Waxing
- Assessed condition of guests skin in order to make recommendations to improve skin quality and for better waxing result.
- Advised clients on proper home-care regimens.
- Informed guests of appropriate products available to increase retail sales.
- Performed consultations for guests before scheduling/performing services.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Tucson, AZ01-2027
Some College (No Degree) - Esthetician
Pure Aesthetics
Tucson, AZSkills
- Strong Verbal Communication
- Exceptional customer service
- Point of Sale knowledge
- Adaptable Learner
- Highly organized
- Creative Problem Solving
- Ability to work under pressure
- Effective Time Management
- active listening
- upselling
- Cash handling
Certification
Lash Technician
Dermaplaning
Microdermabrasion
Body/Facial Waxing
Timeline
Hostess
First Watch Daytime Cafe
09.2024 - Current
Waxing Specialist
SweetCheeks Wax Parlor
12.2022 - 09.2023
Wax Specialist
European Wax Specialist
08.2020 - 08.2021
Restaurant Hostess/Waitress
Guillermo's Double L Mexican Restaurant
03.2019 - 04.2023
Bachelor of Science - Nursing
Arizona College of Nursing
Some College (No Degree) - Esthetician
Pure Aesthetics
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