Patricia Rangel
El Paso
Summary
Versatile professional with a robust background in customer service and financial management, notably at First National Bank. Excelled in roles requiring attention to detail and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office Suite and adept at fostering positive client relationships. Proven track record of achieving targets and streamlining processes for optimal service delivery.
Overview
37
37
years of professional experience
Work History
Elderly Caregiver
Jose and Carmen Vasquez
03.2011 - 06.2020
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted parents with daily living needs to maintain self-esteem and general wellness.
- Transported parents to medical appointments, and shopping trips.
- Assisted with daily living activities, running errands, and household chores.
Bookkeeping Assistant
First National Bank
03.2010 - 06.2011
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Provided exceptional customer service when addressing client inquiries related to financial needs on accounts.
- Researched financial past records for customers
- Input financial data and produced reports.
Collections Specialist
Providian Financial Corporation
06.2001 - 10.2003
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
Sales Associate
Linens 'n Things
06.1999 - 08.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Dillards Department Store
04.1996 - 12.1998
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Responsible for inventory and merchandise markdowns
Loan Documentation Specialist
Nations Bank NKA Bank of America
06.1991 - 06.1998
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Improved customer satisfaction levels with prompt and accurate handling of loan applications, ensuring compliance with company policies and regulations.
- Coordinated effectively with external partners such as title companies any outstanding issues prior to loan closing dates.
- Provided exceptional support to lending officers through proactive monitoring of application status updates, facilitating seamless transactions from initiation to completion.
- Reviewed and validated details of loan applications and closing documentation for loan funding.
Counter Agent
Budget Rent-a-car
08.1990 - 04.1991
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in processes of rental agreements for faster service, reducing wait times for customers.
- Provided callers with product and customer service information to foster brand loyalty.
- Handled customer complaints professionally, resolving issues to maintain positive client relationships.
Retail Sales Associate
JCPenney
12.1983 - 12.1987
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Nursing Prerequisites
El Paso Community College
El Paso, TX01-2010
Bachelor of Business Management -
University of Phoenix
Santa Teresa, NM06-2001
High School Diploma -
Burges High School
El Paso, TX01-1985
Skills
- Call center experience and customer service
- Problem-solving and decision-making
- Attention to detail
- Microsoft Office Suite, Excel, Powerpoint
Timeline
Elderly Caregiver
Jose and Carmen Vasquez
03.2011 - 06.2020
Bookkeeping Assistant
First National Bank
03.2010 - 06.2011
Collections Specialist
Providian Financial Corporation
06.2001 - 10.2003
Sales Associate
Linens 'n Things
06.1999 - 08.2000
Sales Associate
Dillards Department Store
04.1996 - 12.1998
Loan Documentation Specialist
Nations Bank NKA Bank of America
06.1991 - 06.1998
Counter Agent
Budget Rent-a-car
08.1990 - 04.1991
Retail Sales Associate
JCPenney
12.1983 - 12.1987
Nursing Prerequisites
El Paso Community College
Bachelor of Business Management -
University of Phoenix
High School Diploma -
Burges High School
Similar Profiles
Jocelyn VINCENTJocelyn VINCENT
Usher at Team San Jose, Opera San Jose, Symphony San JoseUsher at Team San Jose, Opera San Jose, Symphony San Jose
Angel Arellanes LopezAngel Arellanes Lopez
Dog Sitter at Antonio Lopez VasquezDog Sitter at Antonio Lopez Vasquez
Steven VasquezSteven Vasquez
Professional Painter at Vasquez Painting Co.Professional Painter at Vasquez Painting Co.