Summary
Work History
Education
Skills
Accomplishments
Timeline
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Patricia Renée Johnson

Olathe,KS

Summary

Results-driven professional with strong leadership abilities, analytical skills, and proficiency in business intelligence tools. Adept at identifying process inefficiencies, analyzing complex data and providing strategic insights to drive operational improvements, Experienced in leveraging business intelligence tools to support data-driven decision-making and enhance overall efficiency.

Work History

Telco Network Cost Analyst

T-Mobile
  • Conduct audits by researching and analyzing cost related to T-Mobile vendor invoices for billing accuracy
  • Analyze and interpret vendor contracts to verify the validity and accuracy of monthly invoice charges
  • Provided weekly Savings reports to mid, senior, and director level management of total CAPEX dollars saved
  • Open disputes for any invalid billing charges discovered through invoice audits
  • Worked with cross-functional teams to enhance and streamline workflows
  • Recommended and implemented strategies to drive revenue growth
  • Contributed in cross-departmental meetings by providing insights on time-saving initiatives aligned with business objectives

Team Lead – Manual Operations

Sprint Corporation
  • Managed the Softbank accounts for Wireline Billing
  • Led the monthly Wireline Billing Department communication calls
  • Process billing adjustments to correct discrepancies on customer invoices
  • Determine root cause analysis and irreversible corrective action to ensure that customer billing issues are mitigated in the future
  • Validate and ensured accuracy, completeness for a timely delivery of billing data on process with multiple functions
  • Owned process changes to ensure irreversible corrective action is put in place to mitigate risk of customer billing issues
  • Coached team members on company core values and job responsibilities and act as first line of escalation
  • Held weekly meetings to identify and implement process changes to simplify the business and create efficiencies within the team
  • Ensure the team's workload is being managed effectively to meet customers expected service commit date
  • Periodically served as Supervisor
  • Validated Customer payment history within ARC system prior to processing any contractual credits
  • Developed and wrote test cases for Manual Operations

Billing Representative III

Sprint Corporation
  • Led the Public Data Network (PDN) PIC project, optimizing processes to reduced headcount by three, resulting in $150K in company cost savings
  • Served as a subject matter expert, providing support to external departments to establish process consistency, develop new billing scenarios and drive process improvement
  • Led the development of the PDN order entry automation process, reducing weekly production time by 75%
  • Developed the PIC deletion process that tested and facilitated in the removal of PICs from the PDN billing system, in support of PDN to IPS migration
  • As the Work Flow Coordinator (WFC), managed daily workload assignments to ensure efficient operations

Education

Course Work in Health Care - Health Care

Johnson County Community College
Overland Park, KS

Post-Graduate Certificate - Paralegal

Kansas City Business College
Kansas City, MO

Skills

  • Problem-solving
  • Time management

Accomplishments

  • Achieved Lean Six Sigma Green Belt certification, demonstrating expertise in process improvement waste reduction, and data-driven problem-solving to enhance efficiency and quality in operations.

Timeline

Telco Network Cost Analyst

T-Mobile

Team Lead – Manual Operations

Sprint Corporation

Billing Representative III

Sprint Corporation

Course Work in Health Care - Health Care

Johnson County Community College

Post-Graduate Certificate - Paralegal

Kansas City Business College

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Patricia Renée Johnson